-21
NPS
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TkXel
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About TkXel's Brand
Tkxel is a high-end software development and implementation company based out of Reston, VA, USA. We help clients across the globe (including USA, Europe, Australia, Asia, and UAE) pursue their Digital Transformation goals through smart Software Development, Discovery Workshops, and Remote Teams. We are certified partners for Salesforce, Microsoft Azure, AWS, G Suite, and ServiceNow.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
TkXel NPS
TkXel's Net Promoter Score (NPS) is a -21 with 36% Promoters, 7% Passives, and 57% Detractors. Net Promoter Score tracks whether TkXel's customers would recommend using the product based on a scale of -100 to 100.
TkXel Overall NPS
| 36% | Promoters |
|---|---|
| 7% | Passives |
| 57% | Detractors |
TkXel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2023 -60 | Mar 2023 | -60 |
May 2023 -67 | May 2023 | -67 |
Aug 2023 -71 | Aug 2023 | -71 |
Sep 2023 -75 | Sep 2023 | -75 |
Nov 2023 -55 | Nov 2023 | -55 |
Dec 2023 -40 | Dec 2023 | -40 |
Jan 2024 -27 | Jan 2024 | -27 |
Jun 2024 -25 | Jun 2024 | -25 |
Jul 2024 -32 | Jul 2024 | -32 |
Aug 2024 -22 | Aug 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TkXel NPS by Gender
TkXel's NPS was rated 67 by Male customers on Comparably.
Male
67
TkXel's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
TkXel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TkXel NPS by Usage
TkXel's NPS was rated 67 points by customers who have used TkXel's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
TkXel Customer Reviews
Out of the 2 TkXel customer reviews 2 were positive and 0 were constructive. TkXel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TkXel Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of TkXel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TkXel Customer Loyalty Score by Gender
TkXel's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TkXel.
Male
40%
Yes
Female
N/A
Yes
TkXel Customer Loyalty Score by Usage
TkXel's Customer Loyalty score was rated 40% by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TkXel Product Quality
3.4/5
TkXel has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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TkXel Product Information
TkXel’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.tkxel.com/
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Business Services
Consumer Services
Mobile App
Quick Insights into TkXel Product Quality
TkXel's Product Quality score was rated highest by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TkXel's Product Quality.
Ranked TkXel Product Quality the Highest
TkXel Product Quality Score by Gender
TkXel's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TkXel.
Male
3.8/5
Female
N/A
TkXel Product Quality Score by Usage
TkXel's Product Quality score was rated 3.8 stars by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TkXel Pricing
TkXel ROI & Value For Money
3.8/5
TkXel has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into TkXel ROI
TkXel's ROI score was rated highest by customers who have used TkXel's products/services for Less than 1 Year.
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Ranked TkXel ROI the Highest
TkXel ROI Score by Gender
TkXel's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TkXel.
Male
3.3/5
Female
N/A
TkXel ROI Score by Usage
TkXel's ROI score was rated 3.3 stars by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TkXel Customer Satisfaction (CSAT)
TkXel Customer Satisfaction (CSAT) Score
82 / 100
TkXel has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TkXel Customer Satisfaction
TkXel's Customer Satisfaction score was rated highest by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TkXel's Customer Satisfaction.
Ranked TkXel Customer Satisfaction the Highest
TkXel Customer Satisfaction Score by Gender
TkXel's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TkXel.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TkXel Customer Satisfaction Score by Usage
TkXel's Customer Satisfaction score was rated 67 points by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TkXel Customer Service
3.5/5
TkXel has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About TkXel's Customer Service
Address
11921 Freedom Drive Two Fountain Square Reston, Town Center I Suite 550, Reston VA 20190, Reston, VA 20190
Website
https://www.tkxel.com/
Phone Number
5715548110x+1
Quick Insights into TkXel Customer Service
TkXel's Customer Service score was rated highest by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TkXel's Customer Service score.
Ranked TkXel Customer Service the Highest
TkXel Customer Service Score by Gender
TkXel's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TkXel.
Male
3.3/5
Female
N/A
TkXel Customer Service Score by Usage
TkXel's Customer Service score was rated 3.3 stars by customers who have used TkXel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TkXel as an Employer
2.8/5
TkXel has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
TkXel scored a -21 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of TkXel would recommend the brand to a friend. ENPS measures how likely TkXel employees would recommend working at TkXel to a friend.
Net Promoter Score
-21
NPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
