0
NPS
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Brand Page
TLC Marketing
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About TLC Marketing's Brand
TLC has two core beliefs. Brands should add value rather than discounting; and that added value should reward everyone.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
TLC Marketing NPS
TLC Marketing's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TLC Marketing's customers would recommend using the product based on a scale of -100 to 100.
TLC Marketing Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
TLC Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TLC Marketing Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TLC Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TLC Marketing Product Quality
3.2/5
TLC Marketing has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TLC Marketing's overall Product Quality score rated by its users and customers.
TLC Marketing Product Information
TLC Marketing’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Ecommerce and Marketplaces
Marketplaces
TLC Marketing Pricing
TLC Marketing ROI & Value For Money
3/5
TLC Marketing has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TLC Marketing's overall ROI score rated by its users and customers.
TLC Marketing Customer Satisfaction (CSAT)
TLC Marketing Customer Satisfaction (CSAT) Score
67 / 100
TLC Marketing has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TLC Marketing Customer Service
3/5
TLC Marketing has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TLC Marketing's overall Customer Service score rated by its users and customers.
About TLC Marketing's Customer Service
Address
London, MN United States of America
Website
http://www.tlcmarketing.com/uk
Phone Number
44 20 7725 6004
TLC Marketing as an Employer
3.3/5
TLC Marketing has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TLC Marketing scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of TLC Marketing would recommend the brand to a friend. ENPS measures how likely TLC Marketing employees would recommend working at TLC Marketing to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
