28
NPS
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TMA (The Marketing Arm)
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About TMA (The Marketing Arm) Brand
The Marketing Arm is a consumer engagement agency with the unique ability to work across multiple marketing and promotion.
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
TMA (The Marketing Arm) NPS
TMA (The Marketing Arm)'s Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether TMA (The Marketing Arm)'s customers would recommend using the product based on a scale of -100 to 100.
TMA (The Marketing Arm) Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
TMA (The Marketing Arm) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 20 | Sep 2022 | 20 |
Feb 2023 17 | Feb 2023 | 17 |
Nov 2023 29 | Nov 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMA (The Marketing Arm) NPS by Gender
TMA (The Marketing Arm)'s NPS was rated 67 by Male customers on Comparably.
Male
67
TMA (The Marketing Arm)'s NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
TMA (The Marketing Arm)'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TMA (The Marketing Arm) Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of TMA (The Marketing Arm) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TMA (The Marketing Arm) Customer Loyalty Score by Gender
TMA (The Marketing Arm)'s Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TMA (The Marketing Arm).
Male
40%
Yes
Female
N/A
Yes
TMA (The Marketing Arm) Product Quality
3.6/5
TMA (The Marketing Arm) has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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TMA (The Marketing Arm) Product Information
TMA (The Marketing Arm)’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into TMA (The Marketing Arm) Product Quality
TMA (The Marketing Arm)'s Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked TMA (The Marketing Arm) Product Quality.
Ranked TMA (The Marketing Arm) Product Quality the Highest
TMA (The Marketing Arm) Product Quality Score by Gender
TMA (The Marketing Arm)'s Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TMA (The Marketing Arm).
Male
4.1/5
Female
N/A
TMA (The Marketing Arm) Pricing
TMA (The Marketing Arm) ROI & Value For Money
3.7/5
TMA (The Marketing Arm) has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into TMA (The Marketing Arm) ROI
TMA (The Marketing Arm)'s ROI score was rated highest by Male customers.
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Ranked TMA (The Marketing Arm) ROI the Highest
TMA (The Marketing Arm) ROI Score by Gender
TMA (The Marketing Arm)'s ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TMA (The Marketing Arm).
Male
4.1/5
Female
N/A
TMA (The Marketing Arm) Customer Satisfaction (CSAT)
TMA (The Marketing Arm) Customer Satisfaction (CSAT) Score
60 / 100
TMA (The Marketing Arm) has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TMA (The Marketing Arm) Customer Service
3.6/5
TMA (The Marketing Arm) has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About TMA (The Marketing Arm)'s Customer Service
Address
1999 Bryan Street, Dallas, TX
Website
http://www.themarketingarm.com
Phone Number
214-259-3200
TMA (The Marketing Arm)'s Social Links
Quick Insights into TMA (The Marketing Arm) Customer Service
TMA (The Marketing Arm)'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked TMA (The Marketing Arm) Customer Service score.
Ranked TMA (The Marketing Arm) Customer Service the Highest
TMA (The Marketing Arm) Customer Service Score by Gender
TMA (The Marketing Arm)'s Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TMA (The Marketing Arm).
Male
4/5
Female
N/A
TMA (The Marketing Arm) as an Employer
3.5/5
TMA (The Marketing Arm) has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TMA (The Marketing Arm) scored a 28 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of TMA (The Marketing Arm) would recommend the brand to a friend. ENPS measures how likely TMA (The Marketing Arm) employees would recommend working at TMA (The Marketing Arm) to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
