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NPS
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TMF Group
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About TMF Group's Brand
TMF Group is a leading global provider of high-value business services
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
TMF Group NPS
TMF Group's Net Promoter Score (NPS) is a 4 with 44% Promoters, 16% Passives, and 40% Detractors. Net Promoter Score tracks whether TMF Group's customers would recommend using the product based on a scale of -100 to 100.
TMF Group Overall NPS
| 44% | Promoters |
|---|---|
| 16% | Passives |
| 40% | Detractors |
TMF Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -4 | Sep 2023 | -4 |
Oct 2023 -2 | Oct 2023 | -2 |
Nov 2023 -5 | Nov 2023 | -5 |
Dec 2023 -7 | Dec 2023 | -7 |
Jan 2024 -4 | Jan 2024 | -4 |
Feb 2024 -2 | Feb 2024 | -2 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 2 | May 2024 | 2 |
Oct 2024 3 | Oct 2024 | 3 |
Dec 2024 5 | Dec 2024 | 5 |
May 2025 5 | May 2025 | 5 |
Sep 2025 2 | Sep 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMF Group NPS by Gender
Female customers rated TMF Group's NPS 17 points higher than Male customers.
Male
-17
TMF Group's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
0
TMF Group's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
TMF Group NPS by Ethnicity
TMF Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
TMF Group NPS by Age
TMF Group's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
TMF Group NPS by Usage
TMF Group's NPS was rated the highest by customers who have used TMF Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
TMF Group Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of TMF Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TMF Group Customer Loyalty Score by Gender
TMF Group's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
TMF Group Customer Loyalty Score by Ethnicity
TMF Group's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TMF Group.
61
out of 100
Caucasian
64
out of 100
Asian or Pacific Islander
TMF Group Customer Loyalty Score by Age
TMF Group's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 46% | 26-30 | 46% |
31-35 100% | 31-35 | 100% |
46-50 78% | 46-50 | 78% |
TMF Group Customer Loyalty Score by Usage
TMF Group's Customer Loyalty score was rated the highest by customers who have used TMF Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TMF Group Customer Loyalty Score by Industry
TMF Group's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TMF Group Product Quality
3.7/5
TMF Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TMF Group Product Information
TMF Group’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TMF Group's product the highest. Reviewers from the Tech industry rated TMF Group the lowest at 3.3.
- Website
- http://www.tmf-group.com/en
- Company Size
- 5,001-10,000 Employees
Industry
Accounting
Quick Insights into TMF Group Product Quality
TMF Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked TMF Group Product Quality the Highest
Ranked TMF Group Product Quality the Lowest
TMF Group Product Quality Score by Gender
Male customers rated TMF Group's Product Quality score 0.6 stars higher than Female customers.
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Male
4/5
Female
3.4/5
TMF Group Product Quality Score by Ethnicity
TMF Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TMF Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
TMF Group Product Quality Score by Age
TMF Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TMF Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4.6 | 31-35 | 4.6 |
46-50 2.7 | 46-50 | 2.7 |
TMF Group Product Quality Score by Usage
TMF Group's Product Quality score was rated the highest by customers who have used TMF Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TMF Group Product Quality Score by Industry
TMF Group's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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TMF Group Pricing
TMF Group ROI & Value For Money
3.5/5
TMF Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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TMF Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from TMF Group.
Quick Insights into TMF Group ROI
TMF Group's ROI score was rated highest by customers who have used TMF Group's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked TMF Group ROI the Highest
Ranked TMF Group ROI the Lowest
TMF Group ROI Score by Gender
Male customers rated TMF Group's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TMF Group.
Male
3.6/5
Female
3.1/5
TMF Group ROI Score by Ethnicity
TMF Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TMF Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
TMF Group ROI Score by Age
TMF Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TMF Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 4.1 | 31-35 | 4.1 |
46-50 2.7 | 46-50 | 2.7 |
TMF Group ROI Score by Usage
TMF Group's ROI score was rated the highest by customers who have used TMF Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TMF Group ROI Score by Industry
TMF Group's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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TMF Group Customer Satisfaction (CSAT)
TMF Group Customer Satisfaction (CSAT) Score
59 / 100
TMF Group has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
27%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TMF Group Customer Satisfaction
TMF Group's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used TMF Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TMF Group's Customer Satisfaction.
Ranked TMF Group Customer Satisfaction the Highest
Ranked TMF Group Customer Satisfaction the Lowest
TMF Group Customer Satisfaction Score by Gender
Male customers rated TMF Group's Customer Satisfaction score 48 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TMF Group.
73 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
TMF Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TMF Group's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TMF Group.
29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
13%
Very Dissatisfied
29%
CSAT according to Asian or Pacific Islander
TMF Group's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TMF Group.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TMF Group Customer Satisfaction Score by Age
TMF Group's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TMF Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% | |||||||||||||||
| 46-50 | 34% |
TMF Group Customer Satisfaction Score by Usage
TMF Group's Customer Satisfaction score was rated the highest by customers who have used TMF Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TMF Group Customer Satisfaction Score by Industry
TMF Group's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TMF Group Customer Satisfaction Score by Industry",
"text": "TMF Group's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "TMF Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "TMF Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
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"scoreClassName": "",
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]
}TMF Group Customer Service
3.4/5
TMF Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About TMF Group's Customer Service
Address
TMF Netherlands B.V., 1101 Netherlands
Website
http://www.tmf-group.com/en
Phone Number
31 20 575 5600
TMF Group's Social Links
Quick Insights into TMF Group Customer Service
TMF Group's Customer Service score was rated highest by customers who have used TMF Group's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TMF Group's Customer Service score.
Ranked TMF Group Customer Service the Highest
Ranked TMF Group Customer Service the Lowest
TMF Group Customer Service Score by Gender
Male customers rated TMF Group's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TMF Group.
Male
3.4/5
Female
3.3/5
TMF Group Customer Service Score by Ethnicity
TMF Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TMF Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
TMF Group Customer Service Score by Age
TMF Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TMF Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.5 | 31-35 | 3.5 |
46-50 2.9 | 46-50 | 2.9 |
TMF Group Customer Service Score by Usage
TMF Group's Customer Service score was rated the highest by customers who have used TMF Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TMF Group Customer Service Score by Industry
TMF Group's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
TMF Group scored a 4 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of TMF Group would recommend the brand to a friend. ENPS measures how likely TMF Group employees would recommend working at TMF Group to a friend.
Net Promoter Score
4
NPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
