-100
NPS
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TMI Hospitality
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About TMI Hospitality's Brand
TMI Hospitality develops, manages and owns select service and extended stay hotels across the United States.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
3/5
Customer Service
TMI Hospitality NPS
TMI Hospitality's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TMI Hospitality's customers would recommend using the product based on a scale of -100 to 100.
TMI Hospitality Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TMI Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMI Hospitality Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TMI Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TMI Hospitality Product Quality
5/5
TMI Hospitality has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TMI Hospitality's overall Product Quality score rated by its users and customers.
TMI Hospitality Product Information
TMI Hospitality’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
TMI Hospitality Pricing
TMI Hospitality ROI & Value For Money
4/5
TMI Hospitality has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TMI Hospitality's overall ROI score rated by its users and customers.
TMI Hospitality Customer Satisfaction (CSAT)
TMI Hospitality Customer Satisfaction (CSAT) Score
100 / 100
TMI Hospitality has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TMI Hospitality Customer Service
3/5
TMI Hospitality has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TMI Hospitality's overall Customer Service score rated by its users and customers.
About TMI Hospitality's Customer Service
Address
1202 Westrac Drive, Fargo, ND
Website
http://www.tmihospitality.com/
Phone Number
19999999999
TMI Hospitality as an Employer
2.4/5
TMI Hospitality has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
TMI Hospitality scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of TMI Hospitality would recommend the brand to a friend. ENPS measures how likely TMI Hospitality employees would recommend working at TMI Hospitality to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
