-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TMW Systems
Marketing or Exec? Claim Your Free Account
About TMW Systems' Brand
TMW Systems develops dispatch, transportation, logistics and operations software solutions for the transportation services industry.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TMW Systems NPS
TMW Systems's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether TMW Systems's customers would recommend using the product based on a scale of -100 to 100.
TMW Systems Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
TMW Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Nov 2025 -50 | Nov 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMW Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TMW Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TMW Systems Product Quality
2.2/5
TMW Systems has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TMW Systems' overall Product Quality score rated by its users and customers.
TMW Systems Product Information
TMW Systems’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.tmwsystems.com
- Company Size
- 1,001-5,000 Employees
Industry
SaaS
Travel
TMW Systems Pricing
TMW Systems ROI & Value For Money
1.5/5
TMW Systems has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TMW Systems' overall ROI score rated by its users and customers.
TMW Systems Customer Satisfaction (CSAT)
TMW Systems Customer Satisfaction (CSAT) Score
50 / 100
TMW Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TMW Systems Customer Service
1.5/5
TMW Systems has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TMW Systems' overall Customer Service score rated by its users and customers.
About TMW Systems's Customer Service
Address
6085 Parkland Blvd., 44124
Website
http://www.tmwsystems.com
Phone Number
440-721-2106
TMW Systems as an Employer
3.9/5
TMW Systems has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
TMW Systems scored a -50 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of TMW Systems would recommend the brand to a friend. ENPS measures how likely TMW Systems employees would recommend working at TMW Systems to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
