33
NPS
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Brand Page
TMZ
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About TMZ's Brand
TMZ is a celebrity news website that features celebrity gossip, interviews, video footage, photos, and more.
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
TMZ NPS
TMZ's Net Promoter Score (NPS) is a 33 with 62% Promoters, 9% Passives, and 29% Detractors. Net Promoter Score tracks whether TMZ's customers would recommend using the product based on a scale of -100 to 100.
TMZ Overall NPS
| 62% | Promoters |
|---|---|
| 9% | Passives |
| 29% | Detractors |
TMZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 21 | Mar 2024 | 21 |
Jul 2024 25 | Jul 2024 | 25 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 18 | Nov 2024 | 18 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 23 | Mar 2025 | 23 |
May 2025 31 | May 2025 | 31 |
Dec 2025 33 | Dec 2025 | 33 |
Apr 2026 31 | Apr 2026 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMZ NPS by Gender
Male customers rated TMZ's NPS 60 points higher than Female customers.
Male
100
TMZ's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
40
TMZ's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
TMZ Customer Reviews
Out of the 4 TMZ customer reviews 3 were positive and 1 was constructive. TMZ customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TMZ Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of TMZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TMZ Customer Loyalty Score by Gender
Male customers rated TMZ's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TMZ.
Male
85%
Yes
Female
82%
Yes
TMZ Product Quality
4/5
TMZ has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TMZ Product Information
TMZ’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.tmz.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into TMZ Product Quality
TMZ's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked TMZ Product Quality the Highest
Ranked TMZ Product Quality the Lowest
TMZ Product Quality Score by Gender
Female customers rated TMZ's Product Quality score 0.1 stars higher than Male customers.
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Male
4.2/5
Female
4.3/5
TMZ Pricing
TMZ ROI & Value For Money
4.2/5
TMZ has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into TMZ ROI
TMZ's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked TMZ ROI the Highest
Ranked TMZ ROI the Lowest
TMZ ROI Score by Gender
Male customers rated TMZ's ROI score 0.3 stars higher than Female customers.
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Male
4.8/5
Female
4.5/5
TMZ Customer Satisfaction (CSAT)
TMZ Customer Satisfaction (CSAT) Score
77 / 100
TMZ has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TMZ Customer Satisfaction
TMZ's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked TMZ Customer Satisfaction the Highest
Ranked TMZ Customer Satisfaction the Lowest
TMZ Customer Satisfaction Score by Gender
Male customers rated TMZ's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TMZ.
84 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TMZ Customer Service
4.2/5
TMZ has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TMZ's Customer Service
Address
Los Angeles, CA
Website
http://www.tmz.com/
Phone Number
818-972-8000
Quick Insights into TMZ Customer Service
TMZ's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked TMZ's Customer Service score.
Ranked TMZ Customer Service the Highest
Ranked TMZ Customer Service the Lowest
TMZ Customer Service Score by Gender
Male customers rated TMZ's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TMZ.
Male
4.7/5
Female
4.5/5
TMZ as an Employer
2.4/5
TMZ has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
TMZ scored a 33 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of TMZ would recommend the brand to a friend. ENPS measures how likely TMZ employees would recommend working at TMZ to a friend.
Net Promoter Score
33
NPS Score
| 62% | Promoters |
|---|---|
| 9% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
