12
NPS
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TNTP
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About TNTP's Brand
A national nonprofit founded by teachers, TNTP helps school systems end educational inequality and achieve their goals for students.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
TNTP NPS
TNTP's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether TNTP's customers would recommend using the product based on a scale of -100 to 100.
TNTP Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
TNTP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -50 | Apr 2022 | -50 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 -1 | Mar 2024 | -1 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TNTP NPS by Gender
TNTP's NPS was rated 0 by Female customers on Comparably.
Female
0
TNTP's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Male
N/A
TNTP's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
TNTP NPS by Ethnicity
TNTP's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
TNTP Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of TNTP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TNTP Customer Loyalty Score by Gender
TNTP's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
TNTP Customer Loyalty Score by Ethnicity
TNTP's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TNTP.
70
out of 100
Caucasian
TNTP Customer Loyalty Score by Industry
TNTP's Customer Loyalty score was rated 78% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TNTP Product Quality
3.7/5
TNTP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TNTP Product Information
TNTP’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated TNTP's product the highest.
- Website
- http://tntp.org/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into TNTP Product Quality
TNTP's Product Quality score was rated highest by customers from the Education industry.
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Ranked TNTP Product Quality the Highest
TNTP Product Quality Score by Gender
TNTP's Product Quality score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
TNTP Product Quality Score by Ethnicity
TNTP's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TNTP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
TNTP Product Quality Score by Industry
TNTP's Product Quality score was rated 3.9 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TNTP Pricing
TNTP ROI & Value For Money
3.1/5
TNTP has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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TNTP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into TNTP ROI
TNTP's ROI score was rated highest by customers from the Education industry.
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Ranked TNTP ROI the Highest
TNTP ROI Score by Gender
TNTP's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TNTP.
Female
3.1/5
Male
N/A
TNTP ROI Score by Ethnicity
TNTP's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TNTP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
TNTP ROI Score by Industry
TNTP's ROI score was rated 3.1 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TNTP Customer Satisfaction (CSAT)
TNTP Customer Satisfaction (CSAT) Score
74 / 100
TNTP has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TNTP Customer Satisfaction
TNTP's Customer Satisfaction score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked TNTP's Customer Satisfaction.
Ranked TNTP Customer Satisfaction the Highest
TNTP Customer Satisfaction Score by Gender
TNTP's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TNTP.
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
TNTP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TNTP's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TNTP.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
TNTP Customer Satisfaction Score by Industry
TNTP's Customer Satisfaction score was rated 75 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TNTP Customer Satisfaction Score by Industry",
"text": "TNTP's Customer Satisfaction score was rated 75 points by Education industry customers.",
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{
"label": "Education",
"groupId": 515,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "TNTP's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}TNTP Customer Service
3.3/5
TNTP has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TNTP's overall Customer Service score rated by its users and customers.
About TNTP's Customer Service
Address
186 Joralemon St. Suite 300, Brooklyn, NY 11201
Website
http://tntp.org/
Phone Number
7182332800
Quick Insights into TNTP Customer Service
TNTP's Customer Service score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked TNTP's Customer Service score.
Ranked TNTP Customer Service the Highest
TNTP Customer Service Score by Gender
TNTP's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TNTP.
Female
3.6/5
Male
N/A
TNTP Customer Service Score by Ethnicity
TNTP's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TNTP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
TNTP Customer Service Score by Industry
TNTP's Customer Service score was rated 3.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TNTP as an Employer
3.7/5
TNTP has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TNTP scored a 12 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of TNTP would recommend the brand to a friend. ENPS measures how likely TNTP employees would recommend working at TNTP to a friend.
Net Promoter Score
12
NPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
