-67
NPS
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Brand Page
Tobi
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About Tobi's Brand
Based in California, we’re an online fashion boutique serving customers in 150+ countries
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Tobi NPS
Tobi's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Tobi's customers would recommend using the product based on a scale of -100 to 100.
Tobi Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Tobi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Apr 2020 -50 | Apr 2020 | -50 |
Jun 2021 -66 | Jun 2021 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tobi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tobi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tobi Product Quality
3.2/5
Tobi has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tobi's overall Product Quality score rated by its users and customers.
Tobi Product Information
Tobi’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tobi.com/
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Tobi Pricing
Tobi ROI & Value For Money
3/5
Tobi has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tobi's overall ROI score rated by its users and customers.
Tobi Customer Service
3/5
Tobi has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tobi's overall Customer Service score rated by its users and customers.
About Tobi's Customer Service
Address
530 Forbes Blvd, South San Francisco, CA
Website
http://www.tobi.com/
Tobi as an Employer
3.1/5
Tobi has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Tobi scored a -67 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tobi would recommend the brand to a friend. ENPS measures how likely Tobi employees would recommend working at Tobi to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
