75
NPS
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Tobii Dynavox
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About Tobii Dynavox's Brand
The leading global provider of eye tracking enabled and touch-based augmented and alternative communication (AAC) devices.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Tobii Dynavox NPS
Tobii Dynavox's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Tobii Dynavox's customers would recommend using the product based on a scale of -100 to 100.
Tobii Dynavox Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Tobii Dynavox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
Oct 2024 75 | Oct 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tobii Dynavox Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tobii Dynavox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tobii Dynavox Product Quality
3.7/5
Tobii Dynavox has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tobii Dynavox's overall Product Quality score rated by its users and customers.
Tobii Dynavox Product Information
Tobii Dynavox’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.tobiidynavox.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Tobii Dynavox Pricing
Tobii Dynavox ROI & Value For Money
3.7/5
Tobii Dynavox has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tobii Dynavox's overall ROI score rated by its users and customers.
Tobii Dynavox Customer Satisfaction (CSAT)
Tobii Dynavox Customer Satisfaction (CSAT) Score
67 / 100
Tobii Dynavox has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tobii Dynavox Customer Service
3.7/5
Tobii Dynavox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tobii Dynavox's overall Customer Service score rated by its users and customers.
About Tobii Dynavox's Customer Service
Address
2100 Wharton Street Suite 400, Pittsburgh, PA
Website
http://www.tobiidynavox.com/
Phone Number
1(800) 344-1778
Consumer vs. Employees
Tobii Dynavox scored a 75 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Tobii Dynavox would recommend the brand to a friend. ENPS measures how likely Tobii Dynavox employees would recommend working at Tobii Dynavox to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
