-5
NPS
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TodayTix Group
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About TodayTix Group's Brand
TodayTix Group is on a mission to find a seat for everyone. Partnering with over 2,000 theatres, producers, and cultural institutions globally, we bring unparalleled inventory to an expansive consumer ecosystem of over 1,000 media and travel sites. From our consumer brands like TodayTix and Show-Score, to Expedia, TimeOut, and LastMinute.com, we meet theatergoers where they are, at the right time. TTG is a one-stop-shop that’s not one-size-fits-all. Our team customizes our approach with each partner to accomplish their goals via seamless integration with our easy-to-navigate tech, data-driven inventory distribution, and expert marketing strategies. TTG has more than 2.5 million active monthly users and has sold 35 million tickets to over 20,000 shows. And it’s just the beginning.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
TodayTix Group NPS
TodayTix Group's Net Promoter Score (NPS) is a -5 with 37% Promoters, 21% Passives, and 42% Detractors. Net Promoter Score tracks whether TodayTix Group's customers would recommend using the product based on a scale of -100 to 100.
TodayTix Group Overall NPS
| 37% | Promoters |
|---|---|
| 21% | Passives |
| 42% | Detractors |
TodayTix Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 8 | Oct 2022 | 8 |
Nov 2022 6 | Nov 2022 | 6 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 6 | Apr 2023 | 6 |
May 2023 12 | May 2023 | 12 |
Jul 2023 16 | Jul 2023 | 16 |
Aug 2023 11 | Aug 2023 | 11 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 -5 | Feb 2024 | -5 |
May 2024 0 | May 2024 | 0 |
Dec 2024 -5 | Dec 2024 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TodayTix Group NPS by Gender
TodayTix Group's NPS was rated -28 by Female customers on Comparably.
Female
-28
TodayTix Group's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Male
N/A
TodayTix Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
TodayTix Group NPS by Ethnicity
TodayTix Group's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
TodayTix Group Customer Reviews
Out of the 3 TodayTix Group customer reviews 1 was positive and 2 were constructive. TodayTix Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TodayTix Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of TodayTix Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TodayTix Group Customer Loyalty Score by Gender
TodayTix Group's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
TodayTix Group Customer Loyalty Score by Ethnicity
TodayTix Group's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TodayTix Group.
82
out of 100
Caucasian
TodayTix Group Product Quality
3/5
TodayTix Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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TodayTix Group Product Information
TodayTix Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.todaytixgroup.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Media
Quick Insights into TodayTix Group Product Quality
TodayTix Group's Product Quality score was rated highest by Caucasian customers.
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Ranked TodayTix Group Product Quality the Highest
TodayTix Group Product Quality Score by Gender
TodayTix Group's Product Quality score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TodayTix Group.
Female
2.5/5
Male
N/A
TodayTix Group Product Quality Score by Ethnicity
TodayTix Group's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TodayTix Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
TodayTix Group Pricing
TodayTix Group ROI & Value For Money
3.1/5
TodayTix Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into TodayTix Group ROI
TodayTix Group's ROI score was rated highest by Caucasian customers.
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Ranked TodayTix Group ROI the Highest
TodayTix Group ROI Score by Gender
TodayTix Group's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
TodayTix Group ROI Score by Ethnicity
TodayTix Group's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TodayTix Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
TodayTix Group Customer Satisfaction (CSAT)
TodayTix Group Customer Satisfaction (CSAT) Score
44 / 100
TodayTix Group has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
22%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TodayTix Group Customer Satisfaction
TodayTix Group's Customer Satisfaction score was rated highest by Female customers.
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Ranked TodayTix Group Customer Satisfaction the Highest
TodayTix Group Customer Satisfaction Score by Gender
TodayTix Group's Customer Satisfaction score was rated 43 by Female customers on Comparably.
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43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
TodayTix Group Customer Service
2.8/5
TodayTix Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About TodayTix Group's Customer Service
Address
32 Avenue of the Americas, New York City, NY 10013
Website
http://www.todaytixgroup.com
Phone Number
646-568-3249
TodayTix Group's Social Links
Quick Insights into TodayTix Group Customer Service
TodayTix Group's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TodayTix Group's Customer Service score.
Ranked TodayTix Group Customer Service the Highest
TodayTix Group Customer Service Score by Gender
TodayTix Group's Customer Service score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TodayTix Group.
Female
2.4/5
Male
N/A
TodayTix Group Customer Service Score by Ethnicity
TodayTix Group's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TodayTix Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
TodayTix Group as an Employer
3.8/5
TodayTix Group has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
TodayTix Group scored a -5 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of TodayTix Group would recommend the brand to a friend. ENPS measures how likely TodayTix Group employees would recommend working at TodayTix Group to a friend.
Net Promoter Score
-5
NPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 55% | Promoters |
|---|---|
| 28% | Passive |
| 17% | Detractors |
