40
NPS
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Tokio Marine HCC
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About Tokio Marine HCC's Brand
"HCC provides property, casualty, professional liability and life insurance coverage services in the United States."
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Tokio Marine HCC NPS
Tokio Marine HCC's Net Promoter Score (NPS) is a 40 with 67% Promoters, 6% Passives, and 27% Detractors. Net Promoter Score tracks whether Tokio Marine HCC's customers would recommend using the product based on a scale of -100 to 100.
Tokio Marine HCC Overall NPS
| 67% | Promoters |
|---|---|
| 6% | Passives |
| 27% | Detractors |
Tokio Marine HCC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 50 | Nov 2023 | 50 |
Dec 2023 52 | Dec 2023 | 52 |
Jan 2024 55 | Jan 2024 | 55 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 46 | Apr 2024 | 46 |
May 2024 48 | May 2024 | 48 |
Jan 2025 42 | Jan 2025 | 42 |
Jun 2025 47 | Jun 2025 | 47 |
Aug 2025 41 | Aug 2025 | 41 |
Dec 2025 37 | Dec 2025 | 37 |
Jan 2026 39 | Jan 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tokio Marine HCC NPS by Gender
Male customers rated Tokio Marine HCC's NPS 3 points higher than Female customers.
Male
-17
Tokio Marine HCC's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-20
Tokio Marine HCC's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Tokio Marine HCC NPS by Ethnicity
Tokio Marine HCC's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Tokio Marine HCC NPS by Age
Tokio Marine HCC's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Tokio Marine HCC NPS by Usage
Tokio Marine HCC's NPS was rated 0 points by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Tokio Marine HCC Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Tokio Marine HCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tokio Marine HCC Customer Loyalty Score by Gender
Male customers rated Tokio Marine HCC's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tokio Marine HCC.
Male
85%
Yes
Female
64%
Yes
Tokio Marine HCC Customer Loyalty Score by Ethnicity
Tokio Marine HCC's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tokio Marine HCC.
64
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Tokio Marine HCC Customer Loyalty Score by Age
Tokio Marine HCC's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tokio Marine HCC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
Tokio Marine HCC Customer Loyalty Score by Usage
Tokio Marine HCC's Customer Loyalty score was rated 82% by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tokio Marine HCC Product Quality
3.9/5
Tokio Marine HCC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Tokio Marine HCC Product Information
Tokio Marine HCC’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.hcc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking
FinTech
Quick Insights into Tokio Marine HCC Product Quality
Tokio Marine HCC's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Tokio Marine HCC's Product Quality.
Ranked Tokio Marine HCC Product Quality the Highest
Ranked Tokio Marine HCC Product Quality the Lowest
Tokio Marine HCC Product Quality Score by Gender
Female customers rated Tokio Marine HCC's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tokio Marine HCC.
Male
3.4/5
Female
4.1/5
Tokio Marine HCC Product Quality Score by Ethnicity
Tokio Marine HCC's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tokio Marine HCC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Tokio Marine HCC Product Quality Score by Age
Tokio Marine HCC's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tokio Marine HCC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
Tokio Marine HCC Product Quality Score by Usage
Tokio Marine HCC's Product Quality score was rated 4 stars by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years.
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Tokio Marine HCC Pricing
Tokio Marine HCC ROI & Value For Money
4/5
Tokio Marine HCC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tokio Marine HCC's overall ROI score rated by its users and customers.
Quick Insights into Tokio Marine HCC ROI
Tokio Marine HCC's ROI score was rated highest by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Tokio Marine HCC's ROI score.
Ranked Tokio Marine HCC ROI the Highest
Ranked Tokio Marine HCC ROI the Lowest
Tokio Marine HCC ROI Score by Gender
Female customers rated Tokio Marine HCC's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tokio Marine HCC.
Male
3.6/5
Female
3.9/5
Tokio Marine HCC ROI Score by Ethnicity
Tokio Marine HCC's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tokio Marine HCC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Tokio Marine HCC ROI Score by Age
Tokio Marine HCC's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tokio Marine HCC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.7 | 41-45 | 3.7 |
46-50 2.8 | 46-50 | 2.8 |
Tokio Marine HCC ROI Score by Usage
Tokio Marine HCC's ROI score was rated 4.3 stars by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tokio Marine HCC Customer Satisfaction (CSAT)
Tokio Marine HCC Customer Satisfaction (CSAT) Score
73 / 100
Tokio Marine HCC has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tokio Marine HCC Customer Satisfaction
Tokio Marine HCC's Customer Satisfaction score was rated highest by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Tokio Marine HCC's Customer Satisfaction.
Ranked Tokio Marine HCC Customer Satisfaction the Highest
Ranked Tokio Marine HCC Customer Satisfaction the Lowest
Tokio Marine HCC Customer Satisfaction Score by Gender
Female customers rated Tokio Marine HCC's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tokio Marine HCC.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tokio Marine HCC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tokio Marine HCC's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tokio Marine HCC.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
Tokio Marine HCC's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tokio Marine HCC.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tokio Marine HCC Customer Satisfaction Score by Age
Tokio Marine HCC's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tokio Marine HCC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% | |||||||||||||||
| 46-50 | 34% |
Tokio Marine HCC Customer Satisfaction Score by Usage
Tokio Marine HCC's Customer Satisfaction score was rated 100 points by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tokio Marine HCC Customer Service
4.1/5
Tokio Marine HCC has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Tokio Marine HCC's Customer Service
Address
Houston, TX
Website
http://www.hcc.com/
Quick Insights into Tokio Marine HCC Customer Service
Tokio Marine HCC's Customer Service score was rated highest by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Tokio Marine HCC's Customer Service score.
Ranked Tokio Marine HCC Customer Service the Highest
Ranked Tokio Marine HCC Customer Service the Lowest
Tokio Marine HCC Customer Service Score by Gender
Female customers rated Tokio Marine HCC's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tokio Marine HCC.
Male
3.5/5
Female
3.8/5
Tokio Marine HCC Customer Service Score by Ethnicity
Tokio Marine HCC's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tokio Marine HCC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Tokio Marine HCC Customer Service Score by Age
Tokio Marine HCC's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tokio Marine HCC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
46-50 2.6 | 46-50 | 2.6 |
Tokio Marine HCC Customer Service Score by Usage
Tokio Marine HCC's Customer Service score was rated 4.2 stars by customers who have used Tokio Marine HCC's products/services for 1 to 2 Years.
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Tokio Marine HCC as an Employer
3.3/5
Tokio Marine HCC has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Tokio Marine HCC scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tokio Marine HCC would recommend the brand to a friend. ENPS measures how likely Tokio Marine HCC employees would recommend working at Tokio Marine HCC to a friend.
Net Promoter Score
40
NPS Score
| 67% | Promoters |
|---|---|
| 6% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
