-26
NPS
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Toll Holdings
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About Toll Holdings' Brand
Toll provide emergency helicopter services as well as an aeromedical training centre of excellence, a first in Australia.
Brand at a Glance
87%
Customer Loyalty
2.8/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Toll Holdings NPS
Toll Holdings's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Toll Holdings's customers would recommend using the product based on a scale of -100 to 100.
Toll Holdings Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Toll Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Jun 2023 -60 | Jun 2023 | -60 |
Feb 2024 -33 | Feb 2024 | -33 |
Sep 2024 -25 | Sep 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Toll Holdings NPS by Gender
Toll Holdings's NPS was rated -100 by Male customers on Comparably.
Male
-100
Toll Holdings's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Toll Holdings's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Toll Holdings Customer Reviews
Out of the 2 Toll Holdings customer reviews 0 were positive and 2 were constructive. Toll Holdings customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Toll Holdings Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Toll Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Toll Holdings Customer Loyalty Score by Gender
Toll Holdings's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Toll Holdings Product Quality
2.8/5
Toll Holdings has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Toll Holdings Product Information
Toll Holdings’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.tollgroup.com/
- Company Size
- 10,000+ Employees
Industry
Transportation and Warehousing
Quick Insights into Toll Holdings Product Quality
Toll Holdings's Product Quality score was rated highest by Male customers.
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Ranked Toll Holdings Product Quality the Highest
Toll Holdings Product Quality Score by Gender
Toll Holdings's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Toll Holdings Pricing
Toll Holdings ROI & Value For Money
2.2/5
Toll Holdings has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Toll Holdings ROI
Toll Holdings's ROI score was rated highest by Male customers.
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Ranked Toll Holdings ROI the Highest
Toll Holdings ROI Score by Gender
Toll Holdings's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Toll Holdings Customer Satisfaction (CSAT)
Toll Holdings Customer Satisfaction (CSAT) Score
28 / 100
Toll Holdings has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Toll Holdings Customer Satisfaction
Toll Holdings's Customer Satisfaction score was rated highest by Male customers.
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Ranked Toll Holdings Customer Satisfaction the Highest
Toll Holdings Customer Satisfaction Score by Gender
Toll Holdings's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Toll Holdings.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Toll Holdings Customer Service
2.5/5
Toll Holdings has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Toll Holdings's Customer Service
Address
Level 7, 380 St Kilda Road, Melbourne, IA 3004 Australia
Website
http://www.tollgroup.com/
Phone Number
61 8 8982 2000
Quick Insights into Toll Holdings Customer Service
Toll Holdings's Customer Service score was rated highest by Male customers.
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Ranked Toll Holdings Customer Service the Highest
Toll Holdings Customer Service Score by Gender
Toll Holdings's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Toll Holdings.
Male
1.6/5
Female
N/A
Toll Holdings as an Employer
3.9/5
Toll Holdings has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Toll Holdings scored a -26 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Toll Holdings would recommend the brand to a friend. ENPS measures how likely Toll Holdings employees would recommend working at Toll Holdings to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
