-31
NPS
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TOLMAR
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About TOLMAR's Brand
TOLMAR is a northern Colorado based pharmaceutical research, development, manufacturing and commercial operations company.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
TOLMAR NPS
TOLMAR's Net Promoter Score (NPS) is a -31 with 27% Promoters, 15% Passives, and 58% Detractors. Net Promoter Score tracks whether TOLMAR's customers would recommend using the product based on a scale of -100 to 100.
TOLMAR Overall NPS
| 27% | Promoters |
|---|---|
| 15% | Passives |
| 58% | Detractors |
TOLMAR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -13 | Apr 2023 | -13 |
Jun 2023 -22 | Jun 2023 | -22 |
Sep 2023 -25 | Sep 2023 | -25 |
Jan 2024 -16 | Jan 2024 | -16 |
Mar 2024 -8 | Mar 2024 | -8 |
Jul 2024 -19 | Jul 2024 | -19 |
Sep 2024 -18 | Sep 2024 | -18 |
Feb 2025 -28 | Feb 2025 | -28 |
Mar 2025 -31 | Mar 2025 | -31 |
Aug 2025 -29 | Aug 2025 | -29 |
Oct 2025 -32 | Oct 2025 | -32 |
Dec 2025 -32 | Dec 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TOLMAR NPS by Gender
Male customers rated TOLMAR's NPS 33 points higher than Female customers.
Male
-67
TOLMAR's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-100
TOLMAR's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
TOLMAR NPS by Ethnicity
TOLMAR's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Other -100 | Other | -100 |
TOLMAR NPS by Usage
TOLMAR's NPS was rated the highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
TOLMAR Customer Reviews
Out of the 4 TOLMAR customer reviews 0 were positive and 4 were constructive. TOLMAR customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
TOLMAR Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of TOLMAR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TOLMAR Customer Loyalty Score by Gender
Female customers rated TOLMAR's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TOLMAR.
Male
55%
Yes
Female
70%
Yes
TOLMAR Customer Loyalty Score by Ethnicity
TOLMAR's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TOLMAR.
40
out of 100
Caucasian
100
out of 100
Other
TOLMAR Customer Loyalty Score by Usage
TOLMAR's Customer Loyalty score was rated the highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TOLMAR Product Quality
3.3/5
TOLMAR has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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TOLMAR Product Information
TOLMAR’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://tolmar.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into TOLMAR Product Quality
TOLMAR's Product Quality score was rated highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked TOLMAR Product Quality the Highest
Ranked TOLMAR Product Quality the Lowest
TOLMAR Product Quality Score by Gender
Male customers rated TOLMAR's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TOLMAR.
Male
3/5
Female
2.3/5
TOLMAR Product Quality Score by Ethnicity
TOLMAR's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TOLMAR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2.3 | Other | 2.3 |
TOLMAR Product Quality Score by Usage
TOLMAR's Product Quality score was rated the highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TOLMAR Pricing
TOLMAR ROI & Value For Money
2.7/5
TOLMAR has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into TOLMAR ROI
TOLMAR's ROI score was rated highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and rated lowest by customers who have used TOLMAR's products/services for Less than 1 Year.
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Ranked TOLMAR ROI the Highest
Ranked TOLMAR ROI the Lowest
TOLMAR ROI Score by Gender
Male customers rated TOLMAR's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TOLMAR.
Male
2.1/5
Female
2/5
TOLMAR ROI Score by Ethnicity
TOLMAR's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TOLMAR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2 | Other | 2 |
TOLMAR ROI Score by Usage
TOLMAR's ROI score was rated the highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TOLMAR Customer Satisfaction (CSAT)
TOLMAR Customer Satisfaction (CSAT) Score
50 / 100
TOLMAR has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
28%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TOLMAR Customer Satisfaction
TOLMAR's Customer Satisfaction score was rated highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and rated lowest by customers who have used TOLMAR's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TOLMAR's Customer Satisfaction.
Ranked TOLMAR Customer Satisfaction the Highest
Ranked TOLMAR Customer Satisfaction the Lowest
TOLMAR Customer Satisfaction Score by Gender
Male customers rated TOLMAR's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TOLMAR.
34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
TOLMAR Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TOLMAR's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TOLMAR.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
TOLMAR's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TOLMAR.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TOLMAR Customer Satisfaction Score by Usage
TOLMAR's Customer Satisfaction score was rated the highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TOLMAR Customer Service
2.9/5
TOLMAR has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About TOLMAR's Customer Service
Address
701 Centre Ave, Fort Collins, CO
Website
http://tolmar.com
Phone Number
970-212-4500
Quick Insights into TOLMAR Customer Service
TOLMAR's Customer Service score was rated highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and rated lowest by customers who have used TOLMAR's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TOLMAR's Customer Service score.
Ranked TOLMAR Customer Service the Highest
Ranked TOLMAR Customer Service the Lowest
TOLMAR Customer Service Score by Gender
Male customers rated TOLMAR's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TOLMAR.
Male
2.1/5
Female
2/5
TOLMAR Customer Service Score by Ethnicity
TOLMAR's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TOLMAR.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2 | Other | 2 |
TOLMAR Customer Service Score by Usage
TOLMAR's Customer Service score was rated the highest by customers who have used TOLMAR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TOLMAR as an Employer
2.8/5
TOLMAR has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
TOLMAR scored a -31 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of TOLMAR would recommend the brand to a friend. ENPS measures how likely TOLMAR employees would recommend working at TOLMAR to a friend.
Net Promoter Score
-31
NPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
