0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tom Tailor
Marketing or Exec? Claim Your Free Account
About Tom Tailor's Brand
Operator of clothing outlets intended to retail casual and fashion wear. The company's fashionable accessories and home textiles unifies theme throughout, complemented by sporty, nautical and practical touches enabling young men and women with fashion at attractive prices for customers who value quality and style.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
Tom Tailor NPS
Tom Tailor's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Tom Tailor's customers would recommend using the product based on a scale of -100 to 100.
Tom Tailor Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Tom Tailor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tom Tailor Product Quality
5/5
Tom Tailor has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tom Tailor's overall Product Quality score rated by its users and customers.
Tom Tailor Product Information
Tom Tailor’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.tom-tailor-group.com
- Company Size
- 5,001-10,000 Employees
Tom Tailor Pricing
Tom Tailor ROI & Value For Money
5/5
Tom Tailor has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tom Tailor's overall ROI score rated by its users and customers.
Tom Tailor Customer Satisfaction (CSAT)
Tom Tailor Customer Satisfaction (CSAT) Score
100 / 100
Tom Tailor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
