3
NPS
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Tommy John
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About Tommy John's Brand
Tommy John was born from the desire to fix men's underwear. Smart design and fabrics mean no more yam-yanking.
Brand at a Glance
67%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Tommy John NPS
Tommy John's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Tommy John's customers would recommend using the product based on a scale of -100 to 100.
Tommy John Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Tommy John NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 6 | Dec 2022 | 6 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -5 | Apr 2023 | -5 |
Jul 2023 -5 | Jul 2023 | -5 |
Sep 2023 -1 | Sep 2023 | -1 |
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 8 | Jan 2024 | 8 |
Mar 2024 3 | Mar 2024 | 3 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 4 | Oct 2024 | 4 |
Nov 2024 3 | Nov 2024 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tommy John NPS by Gender
Tommy John's NPS was rated -50 by Male customers on Comparably.
Male
-50
Tommy John's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
N/A
Tommy John's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tommy John NPS by Ethnicity
Tommy John's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Tommy John NPS by Usage
Tommy John's NPS was rated -40 points by customers who have used Tommy John's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
Tommy John Customer Reviews
Out of the 4 Tommy John customer reviews 2 were positive and 2 were constructive. Tommy John customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tommy John Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Tommy John users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tommy John Customer Loyalty Score by Gender
Tommy John's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
Tommy John Customer Loyalty Score by Ethnicity
Tommy John's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tommy John.
80
out of 100
Caucasian
Tommy John Customer Loyalty Score by Usage
Tommy John's Customer Loyalty score was rated 82% by customers who have used Tommy John's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tommy John Product Quality
3.5/5
Tommy John has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Tommy John Product Information
Tommy John’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.tommyjohn.com/
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Tommy John Product Quality
Tommy John's Product Quality score was rated highest by customers who have used Tommy John's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Tommy John's Product Quality.
Ranked Tommy John Product Quality the Highest
Tommy John Product Quality Score by Gender
Tommy John's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Tommy John Product Quality Score by Ethnicity
Tommy John's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tommy John.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Tommy John Product Quality Score by Usage
Tommy John's Product Quality score was rated 3.4 stars by customers who have used Tommy John's products/services for 2 to 5 Years.
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Tommy John Pricing
Tommy John ROI & Value For Money
3/5
Tommy John has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Tommy John ROI
Tommy John's ROI score was rated highest by customers who have used Tommy John's products/services for 2 to 5 Years.
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Ranked Tommy John ROI the Highest
Tommy John ROI Score by Gender
Tommy John's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tommy John.
Male
2.3/5
Female
N/A
Tommy John ROI Score by Ethnicity
Tommy John's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tommy John.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Tommy John ROI Score by Usage
Tommy John's ROI score was rated 3.1 stars by customers who have used Tommy John's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tommy John Customer Satisfaction (CSAT)
Tommy John Customer Satisfaction (CSAT) Score
59 / 100
Tommy John has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tommy John Customer Satisfaction
Tommy John's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Tommy John Customer Satisfaction the Highest
Tommy John Customer Satisfaction Score by Gender
Tommy John's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tommy John.
34 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 44% |
Tommy John Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tommy John's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy John.
38 / 100
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
38%
Tommy John Customer Service
3/5
Tommy John has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Tommy John's Customer Service
Address
100 Broadway, 11th Floor, New York City, NY 10005
Website
https://www.tommyjohn.com/
Phone Number
1(800)708-3490
Quick Insights into Tommy John Customer Service
Tommy John's Customer Service score was rated highest by customers who have used Tommy John's products/services for 2 to 5 Years.
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Ranked Tommy John Customer Service the Highest
Tommy John Customer Service Score by Gender
Tommy John's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tommy John.
Male
2.1/5
Female
N/A
Tommy John Customer Service Score by Ethnicity
Tommy John's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tommy John.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Tommy John Customer Service Score by Usage
Tommy John's Customer Service score was rated 3.2 stars by customers who have used Tommy John's products/services for 2 to 5 Years.
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Tommy John as an Employer
3.3/5
Tommy John has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Tommy John scored a 3 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Tommy John would recommend the brand to a friend. ENPS measures how likely Tommy John employees would recommend working at Tommy John to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
