7
NPS
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Tonkean
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About Tonkean's Brand
Tonkean is the operating system for operations teams. Tonkean's Adaptive Business Operations platform gives business and functional operations teams the power to build a foundation for their unique set of systems, people, and processes to drive efficiency, flexibility, and scale. Founded in 2015, Tonkean is headquartered in San Francisco with R&D in Tel Aviv.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.5/5
Customer Service
Tonkean NPS
Tonkean's Net Promoter Score (NPS) is a 7 with 41% Promoters, 25% Passives, and 34% Detractors. Net Promoter Score tracks whether Tonkean's customers would recommend using the product based on a scale of -100 to 100.
Tonkean Overall NPS
| 41% | Promoters |
|---|---|
| 25% | Passives |
| 34% | Detractors |
Tonkean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 4 | Aug 2020 | 4 |
Feb 2022 6 | Feb 2022 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tonkean NPS by Usage
Tonkean's NPS was rated 7 points by customers who have used Tonkean's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 7 | 1 to 2 Years | 7 |
Tonkean Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tonkean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tonkean Product Quality
4.1/5
Tonkean has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Tonkean's overall Product Quality score rated by its users and customers.
Tonkean Product Information
Tonkean serves markets in the United States. Tonkean supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Tonkean’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://tonkean.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Integration Software
Tonkean Pricing
Tonkean ROI & Value For Money
3.9/5
Tonkean has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tonkean's overall ROI score rated by its users and customers.
Tonkean Pricing Plans
Tonkean has a pricing structure that accommodates medium and large businesses. Starting from $30000/year, Tonkean uses a subscription model and offers the following: Contact Tonkean for additional pricing information..
Who Uses Tonkean?
Medium Businesses
Large Enterprises
Tonkean Customer Satisfaction (CSAT)
Tonkean Customer Satisfaction (CSAT) Score
100 / 100
Tonkean has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tonkean Customer Service
4.5/5
Tonkean has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Tonkean's Customer Service
Address
44 Montgomery St, California City, CA 94104
Website
https://tonkean.com
Phone Number
(415) 379-0578
Tonkean's Social Links
Tonkean as an Employer
4.6/5
Tonkean has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tonkean scored a 7 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Tonkean would recommend the brand to a friend. ENPS measures how likely Tonkean employees would recommend working at Tonkean to a friend.
Net Promoter Score
7
NPS Score
| 41% | Promoters |
|---|---|
| 25% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
