26
NPS
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Top Glove
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About Top Glove's Brand
Operator of a holding company in the rubber-glove sector. The company through its subsidiaries is engaged in the manufacturing and trading of gloves. The company also has upstream operations in rubber plantations as a means of cost-control for latex supplies.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Top Glove NPS
Top Glove's Net Promoter Score (NPS) is a 26 with 50% Promoters, 26% Passives, and 24% Detractors. Net Promoter Score tracks whether Top Glove's customers would recommend using the product based on a scale of -100 to 100.
Top Glove Overall NPS
| 50% | Promoters |
|---|---|
| 26% | Passives |
| 24% | Detractors |
Top Glove NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 41 | Sep 2023 | 41 |
Oct 2023 35 | Oct 2023 | 35 |
Dec 2023 24 | Dec 2023 | 24 |
May 2024 26 | May 2024 | 26 |
Jun 2024 22 | Jun 2024 | 22 |
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 25 | Jan 2025 | 25 |
May 2025 27 | May 2025 | 27 |
Sep 2025 27 | Sep 2025 | 27 |
Nov 2025 27 | Nov 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Top Glove NPS by Gender
Top Glove's NPS was rated 24 by Female customers on Comparably.
Female
24
Top Glove's NPS was rated 24 by Female customers on Comparably.
37%
Promoters
50%
Passives
13%
Detractors
Male
N/A
Top Glove's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Top Glove NPS by Ethnicity
Top Glove's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 0 | Other | 0 |
Top Glove NPS by Age
Top Glove's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Top Glove NPS by Usage
Top Glove's NPS was rated the highest by customers who have used Top Glove's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
Top Glove Customer Reviews
Out of the 2 Top Glove customer reviews 2 were positive and 0 were constructive. Top Glove customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Top Glove Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Top Glove users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Top Glove Customer Loyalty Score by Gender
Top Glove's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Top Glove.
Female
78%
Yes
Male
N/A
Yes
Top Glove Customer Loyalty Score by Ethnicity
Top Glove's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Top Glove.
85
out of 100
Asian or Pacific Islander
70
out of 100
Other
Top Glove Customer Loyalty Score by Age
Top Glove's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Top Glove.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 78% | 26-30 | 78% |
Top Glove Customer Loyalty Score by Usage
Top Glove's Customer Loyalty score was rated 78% by customers who have used Top Glove's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Top Glove Product Quality
3.7/5
Top Glove has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Top Glove Product Information
Top Glove’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.topglove.com.my
- Company Size
- 10,000+ Employees
Quick Insights into Top Glove Product Quality
Top Glove's Product Quality score was rated highest by customers who have used Top Glove's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Top Glove Product Quality the Highest
Ranked Top Glove Product Quality the Lowest
Top Glove Product Quality Score by Gender
Top Glove's Product Quality score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Top Glove.
Female
3.7/5
Male
N/A
Top Glove Product Quality Score by Ethnicity
Top Glove's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Top Glove.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.6 | Other | 2.6 |
Top Glove Product Quality Score by Age
Top Glove's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Top Glove.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
Top Glove Product Quality Score by Usage
Top Glove's Product Quality score was rated the highest by customers who have used Top Glove's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Top Glove Pricing
Top Glove ROI & Value For Money
3.5/5
Top Glove has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Top Glove ROI
Top Glove's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Top Glove ROI the Highest
Ranked Top Glove ROI the Lowest
Top Glove ROI Score by Gender
Top Glove's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Top Glove.
Female
3/5
Male
N/A
Top Glove ROI Score by Ethnicity
Top Glove's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Top Glove.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.1 | Other | 2.1 |
Top Glove ROI Score by Age
Top Glove's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Top Glove.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.6 | 26-30 | 2.6 |
Top Glove ROI Score by Usage
Top Glove's ROI score was rated the highest by customers who have used Top Glove's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Top Glove Customer Satisfaction (CSAT)
Top Glove Customer Satisfaction (CSAT) Score
82 / 100
Top Glove has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
42%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Top Glove Customer Satisfaction
Top Glove's Customer Satisfaction score was rated highest by customers who have used Top Glove's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Top Glove's Customer Satisfaction.
Ranked Top Glove Customer Satisfaction the Highest
Ranked Top Glove Customer Satisfaction the Lowest
Top Glove Customer Satisfaction Score by Gender
Top Glove's Customer Satisfaction score was rated 88 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Top Glove.
88 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Top Glove Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Top Glove's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Top Glove.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Top Glove's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Top Glove.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Top Glove Customer Satisfaction Score by Age
Top Glove's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Top Glove.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 75% |
Top Glove Customer Satisfaction Score by Usage
Top Glove's Customer Satisfaction score was rated the highest by customers who have used Top Glove's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Top Glove Customer Service
3.6/5
Top Glove has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Top Glove's Customer Service
Address
A-11-01, Empire Subang Office, Subang Jaya, 47500
Website
www.topglove.com.my
Phone Number
7
Quick Insights into Top Glove Customer Service
Top Glove's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Top Glove's Customer Service score.
Ranked Top Glove Customer Service the Highest
Ranked Top Glove Customer Service the Lowest
Top Glove Customer Service Score by Gender
Top Glove's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Top Glove.
Female
3.5/5
Male
N/A
Top Glove Customer Service Score by Ethnicity
Top Glove's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Top Glove.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 2.3 | Other | 2.3 |
Top Glove Customer Service Score by Age
Top Glove's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Top Glove.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.7 | 26-30 | 2.7 |
Top Glove Customer Service Score by Usage
Top Glove's Customer Service score was rated the highest by customers who have used Top Glove's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Top Glove as an Employer
Consumer vs. Employees
Top Glove scored a 26 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Top Glove would recommend the brand to a friend. ENPS measures how likely Top Glove employees would recommend working at Top Glove to a friend.
Net Promoter Score
26
NPS Score
| 50% | Promoters |
|---|---|
| 26% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 47% | Promoters |
|---|---|
| 33% | Passive |
| 20% | Detractors |
