0
NPS
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Top Hat
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About Top Hat's Brand
Top Hat is North America’s leading dynamic courseware platform, enabling educators to employ proven student-centered teaching practices through interactive content, tools, and activities in in-person, online and hybrid classroom environments.Thousands of faculty at 750 leading North American colleges and universities use Top Hat to create meaningful, engaging and accessible learning experiences for students before, during, and after class.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Top Hat NPS
Top Hat's Net Promoter Score (NPS) is a 0 with 37% Promoters, 26% Passives, and 37% Detractors. Net Promoter Score tracks whether Top Hat's customers would recommend using the product based on a scale of -100 to 100.
Top Hat Overall NPS
| 37% | Promoters |
|---|---|
| 26% | Passives |
| 37% | Detractors |
Top Hat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -1 | Aug 2020 | -1 |
Sep 2021 -1 | Sep 2021 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Top Hat NPS by Usage
Top Hat's NPS was rated 9 points by customers who have used Top Hat's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 9 | Less than 1 Year | 9 |
Top Hat Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Top Hat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Top Hat Product Quality
3.5/5
Top Hat has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Top Hat's overall Product Quality score rated by its users and customers.
Top Hat Product Information
Top Hat serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Top Hat supports iOS, Web, and Android devices and offers products for large sized businesses.
Top Hat’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Top Hat's product the highest. Reviewers from the Consumer Electronics industry rated Top Hat the lowest at 3.
- Website
- https://tophat.com
- Company Size
- 201-500 Employees
Industry
Education
Languages Supported
English
Product Type
Polling Software
Attendance Tracking Software
Learning Management System (LMS) Software
Academic Software
Student Information System Software
Course Authoring Software
Assessment Software
eLearning Authoring Tools Software
Quick Insights into Top Hat Product Quality
Top Hat's Product Quality score was rated highest by customers who have used Top Hat's products/services for Less than 1 Year, and rated lowest by customers from the Telecommunications industry.
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Ranked Top Hat Product Quality the Highest
Ranked Top Hat Product Quality the Lowest
Top Hat Product Quality Score by Usage
Top Hat's Product Quality score was rated the highest by customers who have used Top Hat's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Top Hat Product Quality Score by Industry
Top Hat's Product Quality score was rated the highest by Education industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Top Hat Pricing
Top Hat ROI & Value For Money
3.1/5
Top Hat has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Top Hat Pricing Plans
Top Hat has a pricing structure that accommodates large businesses. Starting from $30, Top Hat uses a subscription model. For the users that are not ready to commit yet, Top Hat also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Top Hat?
Large Enterprises
Quick Insights into Top Hat ROI
Top Hat's ROI score was rated highest by customers from the Education industry.
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Ranked Top Hat ROI the Highest
Top Hat ROI Score by Industry
Top Hat's ROI score was rated 2.3 stars by Education industry customers.
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Top Hat Customer Service
3.4/5
Top Hat has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Top Hat's Customer Service
Address
151 Bloor St W, Toronto M5S 1S4 Canada
Website
https://tophat.com
Top Hat's Social Links
Top Hat as an Employer
4.2/5
Top Hat has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Top Hat scored a 0 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Top Hat would recommend the brand to a friend. ENPS measures how likely Top Hat employees would recommend working at Top Hat to a friend.
Net Promoter Score
0
NPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
