-15
NPS
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Top Producer Systems
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About Top Producer Systems' Brand
Top Producer Systems develops sales and marketing productivity software for real estate business.
Brand at a Glance
10%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Top Producer Systems NPS
Top Producer Systems's Net Promoter Score (NPS) is a -15 with 37% Promoters, 11% Passives, and 52% Detractors. Net Promoter Score tracks whether Top Producer Systems's customers would recommend using the product based on a scale of -100 to 100.
Top Producer Systems Overall NPS
| 37% | Promoters |
|---|---|
| 11% | Passives |
| 52% | Detractors |
Top Producer Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -12 | Aug 2020 | -12 |
Apr 2024 -14 | Apr 2024 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Top Producer Systems NPS by Usage
Top Producer Systems's NPS was rated the highest by customers who have used Top Producer Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years -39 | 2 to 5 Years | -39 |
Top Producer Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Top Producer Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Top Producer Systems Product Quality
3.3/5
Top Producer Systems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Top Producer Systems Product Information
Top Producer Systems serves markets in the United States and Canada. Top Producer Systems supports Web devices and offers products for small and medium sized businesses.
Top Producer Systems’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Top Producer Systems's product the highest.
- Website
- http://www.topproducer.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Real Estate CRM Software
Quick Insights into Top Producer Systems Product Quality
Top Producer Systems's Product Quality score was rated highest by customers who have used Top Producer Systems's products/services for 5 to 10 Years, and rated lowest by customers who have used Top Producer Systems's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Top Producer Systems' Product Quality.
Ranked Top Producer Systems Product Quality the Highest
Ranked Top Producer Systems Product Quality the Lowest
Top Producer Systems Product Quality Score by Usage
Top Producer Systems's Product Quality score was rated the highest by customers who have used Top Producer Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Top Producer Systems Product Quality Score by Industry
Top Producer Systems's Product Quality score was rated 3 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Top Producer Systems Pricing
Top Producer Systems ROI & Value For Money
2.8/5
Top Producer Systems has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Top Producer Systems' overall ROI score rated by its users and customers.
Top Producer Systems Pricing Plans
Top Producer Systems has a pricing structure that accommodates small and medium businesses. Starting from $480/year, Top Producer Systems uses a subscription model. For the users that are not ready to commit yet, Top Producer Systems also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses Top Producer Systems?
Small Businesses
Medium Businesses
Quick Insights into Top Producer Systems ROI
Top Producer Systems's ROI score was rated highest by customers from the Real Estate industry.
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Ranked Top Producer Systems ROI the Highest
Top Producer Systems ROI Score by Industry
Top Producer Systems's ROI score was rated 2.3 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Top Producer Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Top Producer Systems Customer Service
3.2/5
Top Producer Systems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Top Producer Systems's Customer Service
Address
Suite 300, 10271 Shellbridge Way, Richmond, CA V6X 2W8 Canada
Website
http://www.topproducer.com
Phone Number
800-821-3657
Top Producer Systems as an Employer
3.3/5
Top Producer Systems has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Top Producer Systems scored a -15 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Top Producer Systems would recommend the brand to a friend. ENPS measures how likely Top Producer Systems employees would recommend working at Top Producer Systems to a friend.
Net Promoter Score
-15
NPS Score
| 37% | Promoters |
|---|---|
| 11% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
