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NPS
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Topco Associates
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About Topco Associates' Brand
Topco Associates is a provider of an innovative business solutions for its food industry member-owners and customers.
Brand at a Glance
65%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Topco Associates NPS
Topco Associates's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Topco Associates's customers would recommend using the product based on a scale of -100 to 100.
Topco Associates Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Topco Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -20 | Oct 2022 | -20 |
Apr 2023 0 | Apr 2023 | 0 |
Jan 2024 15 | Jan 2024 | 15 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Topco Associates Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Topco Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Topco Associates Product Quality
4/5
Topco Associates has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Topco Associates' overall Product Quality score rated by its users and customers.
Topco Associates Product Information
Topco Associates’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.topco.com/
- Company Size
- 501-1,000 Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Topco Associates Pricing
Topco Associates ROI & Value For Money
3.5/5
Topco Associates has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Topco Associates Customer Satisfaction (CSAT)
Topco Associates Customer Satisfaction (CSAT) Score
72 / 100
Topco Associates has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Topco Associates Customer Service
3.5/5
Topco Associates has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Topco Associates's Customer Service
Address
150 Northwest Point Blvd., Elk Grove Village, IL 60007
Website
http://www.topco.com/
Phone Number
847-676-3030
Topco Associates as an Employer
2.5/5
Topco Associates has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Topco Associates scored a 0 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Topco Associates would recommend the brand to a friend. ENPS measures how likely Topco Associates employees would recommend working at Topco Associates to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 26% | Promoters |
|---|---|
| 11% | Passive |
| 63% | Detractors |
