17
NPS
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TopCoder
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About TopCoder's Brand
TopCoder is a development and design community that hosts online programming contests for developers, analysts and designers.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
TopCoder NPS
TopCoder's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether TopCoder's customers would recommend using the product based on a scale of -100 to 100.
TopCoder Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
TopCoder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 50 | May 2022 | 50 |
May 2023 40 | May 2023 | 40 |
Jun 2023 17 | Jun 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TopCoder Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of TopCoder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TopCoder Product Quality
3.7/5
TopCoder has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TopCoder's overall Product Quality score rated by its users and customers.
TopCoder Product Information
TopCoder’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.topcoder.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Gaming
SaaS
TopCoder Pricing
TopCoder ROI & Value For Money
3.6/5
TopCoder has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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TopCoder Customer Satisfaction (CSAT)
TopCoder Customer Satisfaction (CSAT) Score
66 / 100
TopCoder has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TopCoder Customer Service
3.8/5
TopCoder has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About TopCoder's Customer Service
Address
95 Glastonbury Blvd., Glastonbury, CT
Website
http://www.topcoder.com
Phone Number
860-633-5540
TopCoder as an Employer
3.5/5
TopCoder has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TopCoder scored a 17 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of TopCoder would recommend the brand to a friend. ENPS measures how likely TopCoder employees would recommend working at TopCoder to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
