-20
NPS
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Topocean
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About Topocean's Brand
The Topocean group is a top 10 NVOCC with headquarters in Los Angeles, California.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Topocean NPS
Topocean's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Topocean's customers would recommend using the product based on a scale of -100 to 100.
Topocean Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Topocean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2023 -33 | Nov 2023 | -33 |
Aug 2024 -50 | Aug 2024 | -50 |
Feb 2026 -20 | Feb 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Topocean Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Topocean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Topocean Product Quality
3.7/5
Topocean has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Topocean's overall Product Quality score rated by its users and customers.
Topocean Product Information
Topocean’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://topocean.com/home/
- Company Size
- 501-1,000 Employees
Industry
Logistics and Supply Chain
Topocean Pricing
Topocean ROI & Value For Money
3.7/5
Topocean has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Topocean's overall ROI score rated by its users and customers.
Topocean Customer Satisfaction (CSAT)
Topocean Customer Satisfaction (CSAT) Score
50 / 100
Topocean has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Topocean Customer Service
3.7/5
Topocean has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Topocean's overall Customer Service score rated by its users and customers.
About Topocean's Customer Service
Address
2727 Workman Mill Road, City Of Industry, CA 90601
Website
https://topocean.com/home/
Phone Number
562 908 1688
Topocean as an Employer
3.7/5
Topocean has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Topocean scored a -20 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Topocean would recommend the brand to a friend. ENPS measures how likely Topocean employees would recommend working at Topocean to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
