100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Torch Technologies
Marketing or Exec? Claim Your Free Account
About Torch Technologies' Brand
Torch Technologies provides scientific and engineering programmatic support services to defense and other industries.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Torch Technologies NPS
Torch Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Torch Technologies's customers would recommend using the product based on a scale of -100 to 100.
Torch Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Torch Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Torch Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Torch Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Torch Technologies Product Quality
4.1/5
Torch Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Torch Technologies' overall Product Quality score rated by its users and customers.
Torch Technologies Product Information
Torch Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://torchtechnologies.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Travel
Torch Technologies Pricing
Torch Technologies ROI & Value For Money
4.1/5
Torch Technologies has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Torch Technologies' overall ROI score rated by its users and customers.
Torch Technologies Customer Satisfaction (CSAT)
Torch Technologies Customer Satisfaction (CSAT) Score
100 / 100
Torch Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Torch Technologies Customer Service
4.1/5
Torch Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Torch Technologies' overall Customer Service score rated by its users and customers.
About Torch Technologies's Customer Service
Address
4035 Chris Drive, Suite C, Huntsville, AL
Website
http://torchtechnologies.com
Phone Number
2563196016
Torch Technologies as an Employer
4.6/5
Torch Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Torch Technologies scored a 100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Torch Technologies would recommend the brand to a friend. ENPS measures how likely Torch Technologies employees would recommend working at Torch Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
