-34
NPS
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Toronto Dominion Bank
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About Toronto Dominion Bank's Brand
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Toronto Dominion Bank NPS
Toronto Dominion Bank 's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Toronto Dominion Bank 's customers would recommend using the product based on a scale of -100 to 100.
Toronto Dominion Bank Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Toronto Dominion Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Toronto Dominion Bank Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Toronto Dominion Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Toronto Dominion Bank Product Quality
3/5
Toronto Dominion Bank has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Toronto Dominion Bank Product Information
Toronto Dominion Bank ’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.td.com
Toronto Dominion Bank Pricing
Toronto Dominion Bank ROI & Value For Money
2.6/5
Toronto Dominion Bank has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Toronto Dominion Bank Customer Satisfaction (CSAT)
Toronto Dominion Bank Customer Satisfaction (CSAT) Score
50 / 100
Toronto Dominion Bank has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Toronto Dominion Bank Customer Service
2.7/5
Toronto Dominion Bank has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Toronto Dominion Bank 's Customer Service
Website
http://www.td.com
Consumer vs. Employees
Toronto Dominion Bank scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Toronto Dominion Bank would recommend the brand to a friend. ENPS measures how likely Toronto Dominion Bank employees would recommend working at Toronto Dominion Bank to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
