-100
NPS
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Toronto Hydro
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About Toronto Hydro's Brand
Toronto Hydro is the largest municipal electricity distribution company in Canada, serving approximately 740,000 customers in Toronto.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Toronto Hydro NPS
Toronto Hydro's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Toronto Hydro's customers would recommend using the product based on a scale of -100 to 100.
Toronto Hydro Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Toronto Hydro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Toronto Hydro Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Toronto Hydro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Toronto Hydro Product Quality
1.5/5
Toronto Hydro has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Toronto Hydro's overall Product Quality score rated by its users and customers.
Toronto Hydro Product Information
Toronto Hydro’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.torontohydro.com/
- Company Size
- 1,001-5,000 Employees
Toronto Hydro Pricing
Toronto Hydro ROI & Value For Money
1.5/5
Toronto Hydro has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Toronto Hydro's overall ROI score rated by its users and customers.
Toronto Hydro Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Toronto Hydro Customer Service
1.5/5
Toronto Hydro has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Toronto Hydro's overall Customer Service score rated by its users and customers.
About Toronto Hydro's Customer Service
Website
http://www.torontohydro.com/
Phone Number
19999999999
Consumer vs. Employees
Toronto Hydro scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Toronto Hydro would recommend the brand to a friend. ENPS measures how likely Toronto Hydro employees would recommend working at Toronto Hydro to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
