27
NPS
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Torrent Power
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About Torrent Power's Brand
Provider of electricity. The company is engaged in generation, transmission and distribution of power in Gujarat.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Torrent Power NPS
Torrent Power's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Torrent Power's customers would recommend using the product based on a scale of -100 to 100.
Torrent Power Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Torrent Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 67 | Oct 2022 | 67 |
Jan 2023 71 | Jan 2023 | 71 |
Feb 2023 63 | Feb 2023 | 63 |
Jun 2023 44 | Jun 2023 | 44 |
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 27 | Aug 2023 | 27 |
Sep 2023 17 | Sep 2023 | 17 |
Dec 2023 16 | Dec 2023 | 16 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2025 22 | Jun 2025 | 22 |
Nov 2025 27 | Nov 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Torrent Power NPS by Gender
Torrent Power's NPS was rated 34 by Male customers on Comparably.
Male
34
Torrent Power's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Torrent Power's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Torrent Power Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Torrent Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Torrent Power Customer Loyalty Score by Gender
Torrent Power's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Torrent Power Product Quality
3.8/5
Torrent Power has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Torrent Power Product Information
Torrent Power’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.torrentpower.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Torrent Power Product Quality
Torrent Power's Product Quality score was rated highest by Male customers.
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Ranked Torrent Power Product Quality the Highest
Torrent Power Product Quality Score by Gender
Torrent Power's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Torrent Power.
Male
3.8/5
Female
N/A
Torrent Power Pricing
Torrent Power ROI & Value For Money
3.4/5
Torrent Power has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Torrent Power ROI
Torrent Power's ROI score was rated highest by Male customers.
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Ranked Torrent Power ROI the Highest
Torrent Power ROI Score by Gender
Torrent Power's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Torrent Power Customer Satisfaction (CSAT)
Torrent Power Customer Satisfaction (CSAT) Score
91 / 100
Torrent Power has an overall Customer Satisfaction score of 91 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Torrent Power Customer Service
3.5/5
Torrent Power has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Torrent Power's Customer Service
Address
Sola Road, Naranpura, Ahmedabad, 380013
Website
www.torrentpower.com
Phone Number
7
Quick Insights into Torrent Power Customer Service
Torrent Power's Customer Service score was rated highest by Male customers.
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Ranked Torrent Power Customer Service the Highest
Torrent Power Customer Service Score by Gender
Torrent Power's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Torrent Power.
Male
4.1/5
Female
N/A
Torrent Power as an Employer
Consumer vs. Employees
Torrent Power scored a 27 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Torrent Power would recommend the brand to a friend. ENPS measures how likely Torrent Power employees would recommend working at Torrent Power to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
