34
NPS
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Brand Page
Total Expert
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About Total Expert's Brand
The Total Expert Platform is a central hub which allows mortgage and real estate professionals.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Total Expert NPS
Total Expert's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Total Expert's customers would recommend using the product based on a scale of -100 to 100.
Total Expert Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Total Expert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Total Expert Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Total Expert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Total Expert Product Quality
4.5/5
Total Expert has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Expert's overall Product Quality score rated by its users and customers.
Total Expert Product Information
Total Expert’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://totalexpert.com
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
Total Expert Pricing
Total Expert ROI & Value For Money
3.5/5
Total Expert has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Expert's overall ROI score rated by its users and customers.
Total Expert Customer Satisfaction (CSAT)
Total Expert Customer Satisfaction (CSAT) Score
100 / 100
Total Expert has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Total Expert Customer Service
3/5
Total Expert has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Expert's overall Customer Service score rated by its users and customers.
About Total Expert's Customer Service
Address
Eden Prairie, MN 55344
Website
http://totalexpert.com
Phone Number
612-490-6444
Total Expert as an Employer
4.6/5
Total Expert has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Total Expert scored a 34 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Total Expert would recommend the brand to a friend. ENPS measures how likely Total Expert employees would recommend working at Total Expert to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
