-100
NPS
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Brand Page
Total Plastics
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About Total Plastics' Brand
Total Plastics is a distributor of plastic sheet, rod, tube, film and tape.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Total Plastics NPS
Total Plastics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Total Plastics's customers would recommend using the product based on a scale of -100 to 100.
Total Plastics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Total Plastics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Total Plastics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Total Plastics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Total Plastics Product Quality
4/5
Total Plastics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Plastics' overall Product Quality score rated by its users and customers.
Total Plastics Product Information
Total Plastics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Travel
Total Plastics Pricing
Total Plastics ROI & Value For Money
2.5/5
Total Plastics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Plastics' overall ROI score rated by its users and customers.
Total Plastics Customer Satisfaction (CSAT)
Total Plastics Customer Satisfaction (CSAT) Score
100 / 100
Total Plastics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Total Plastics Customer Service
2.5/5
Total Plastics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Plastics' overall Customer Service score rated by its users and customers.
About Total Plastics's Customer Service
Address
Kalamazoo, MI
Website
http://www.totalplastics.com/
Phone Number
(269)344-0009
Consumer vs. Employees
Total Plastics scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Total Plastics would recommend the brand to a friend. ENPS measures how likely Total Plastics employees would recommend working at Total Plastics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
