-73
NPS
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Total Safety
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About Total Safety's Brand
A Houston, Texas-based provider of safety and compliance services
Brand at a Glance
54%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
Total Safety NPS
Total Safety's Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether Total Safety's customers would recommend using the product based on a scale of -100 to 100.
Total Safety Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
Total Safety NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 -50 | Nov 2021 | -50 |
Mar 2022 -66 | Mar 2022 | -66 |
Aug 2022 -75 | Aug 2022 | -75 |
Nov 2022 -85 | Nov 2022 | -85 |
Jul 2023 -63 | Jul 2023 | -63 |
Aug 2023 -66 | Aug 2023 | -66 |
Feb 2024 -70 | Feb 2024 | -70 |
Mar 2024 -72 | Mar 2024 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Total Safety Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Total Safety users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Total Safety Product Quality
2.5/5
Total Safety has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Safety's overall Product Quality score rated by its users and customers.
Total Safety Product Information
Total Safety’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.totalsafety.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Total Safety Pricing
Total Safety ROI & Value For Money
2.3/5
Total Safety has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Safety's overall ROI score rated by its users and customers.
Total Safety Customer Satisfaction (CSAT)
Total Safety Customer Satisfaction (CSAT) Score
18 / 100
Total Safety has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Total Safety Customer Service
2.1/5
Total Safety has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Total Safety's overall Customer Service score rated by its users and customers.
About Total Safety's Customer Service
Address
11111 Wilcrest Green Drive, Suite 300, Houston, TX
Website
http://www.totalsafety.com
Phone Number
(713) 785-1475
Total Safety as an Employer
2.8/5
Total Safety has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Total Safety scored a -73 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Total Safety would recommend the brand to a friend. ENPS measures how likely Total Safety employees would recommend working at Total Safety to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
