-42
NPS
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Totes Isotoner
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About Totes Isotoner's Brand
totes ISOTONER Corporation, headquartered in Cincinnati, Ohio, is the world's largest marketer of umbrellas, gloves, rainwear, rubber
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.8/5
Customer Service
Totes Isotoner NPS
Totes Isotoner's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Totes Isotoner's customers would recommend using the product based on a scale of -100 to 100.
Totes Isotoner Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Totes Isotoner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
May 2023 -67 | May 2023 | -67 |
Jul 2023 -43 | Jul 2023 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Totes Isotoner Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Totes Isotoner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Totes Isotoner Product Quality
3.2/5
Totes Isotoner has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Totes Isotoner's overall Product Quality score rated by its users and customers.
Totes Isotoner Product Information
Totes Isotoner’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.totes.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Totes Isotoner Pricing
Totes Isotoner ROI & Value For Money
3.2/5
Totes Isotoner has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Totes Isotoner's overall ROI score rated by its users and customers.
Totes Isotoner Customer Satisfaction (CSAT)
Totes Isotoner Customer Satisfaction (CSAT) Score
75 / 100
Totes Isotoner has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Totes Isotoner Customer Service
2.8/5
Totes Isotoner has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Totes Isotoner's overall Customer Service score rated by its users and customers.
About Totes Isotoner's Customer Service
Address
Cincinnati, OH
Website
https://www.totes.com/
Phone Number
15136828606
Totes Isotoner as an Employer
2.2/5
Totes Isotoner has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Totes Isotoner scored a -42 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Totes Isotoner would recommend the brand to a friend. ENPS measures how likely Totes Isotoner employees would recommend working at Totes Isotoner to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
