50
NPS
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TouchCast
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About TouchCast's Brand
TouchCast is an integrated platform for the creation and playback of interactive videos. It is foundational technology for the future of
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
TouchCast NPS
TouchCast's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether TouchCast's customers would recommend using the product based on a scale of -100 to 100.
TouchCast Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
TouchCast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Apr 2025 50 | Apr 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TouchCast Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TouchCast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TouchCast Product Quality
5/5
TouchCast has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TouchCast's overall Product Quality score rated by its users and customers.
TouchCast Product Information
TouchCast’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.touchcast.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Mobile App
Sports & Entertainment
TouchCast Pricing
TouchCast ROI & Value For Money
4.7/5
TouchCast has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TouchCast's overall ROI score rated by its users and customers.
TouchCast Customer Satisfaction (CSAT)
TouchCast Customer Satisfaction (CSAT) Score
100 / 100
TouchCast has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TouchCast Customer Service
4.7/5
TouchCast has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TouchCast's overall Customer Service score rated by its users and customers.
About TouchCast's Customer Service
Address
New York City, NY
Website
http://www.touchcast.com
Phone Number
16463807252
Consumer vs. Employees
TouchCast scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of TouchCast would recommend the brand to a friend. ENPS measures how likely TouchCast employees would recommend working at TouchCast to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
