49
NPS
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Tourneau
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About Tourneau's Brand
Tourneau is a retailer of watches and timepieces.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Tourneau NPS
Tourneau's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Tourneau's customers would recommend using the product based on a scale of -100 to 100.
Tourneau Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Tourneau NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 40 | Apr 2023 | 40 |
Nov 2025 49 | Nov 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tourneau Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tourneau users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tourneau Product Quality
3.8/5
Tourneau has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tourneau Product Information
Tourneau’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.tourneau.com/
- Company Size
- 501-1,000 Employees
Industry
Luxury Goods and Jewelry
Tourneau Pricing
Tourneau ROI & Value For Money
3.6/5
Tourneau has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Tourneau Customer Satisfaction (CSAT)
Tourneau Customer Satisfaction (CSAT) Score
60 / 100
Tourneau has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tourneau Customer Service
3.5/5
Tourneau has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Tourneau's Customer Service
Address
663 5th Avenue, New York City, NY 10022
Website
http://www.tourneau.com/
Phone Number
2127583265x20193
Tourneau as an Employer
2.9/5
Tourneau has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tourneau scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tourneau would recommend the brand to a friend. ENPS measures how likely Tourneau employees would recommend working at Tourneau to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
