-50
NPS
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Tourneau LLC
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About Tourneau LLC's Brand
Tourneau is a luxury watch retailer.
Brand at a Glance
76%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Tourneau LLC NPS
Tourneau LLC's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether Tourneau LLC's customers would recommend using the product based on a scale of -100 to 100.
Tourneau LLC Overall NPS
| 20% | Promoters |
|---|---|
| 10% | Passives |
| 70% | Detractors |
Tourneau LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Mar 2023 -40 | Mar 2023 | -40 |
May 2023 -51 | May 2023 | -51 |
Jul 2023 -29 | Jul 2023 | -29 |
Aug 2023 -44 | Aug 2023 | -44 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tourneau LLC NPS by Gender
Tourneau LLC's NPS was rated -34 by Male customers on Comparably.
Male
-34
Tourneau LLC's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Tourneau LLC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tourneau LLC NPS by Usage
Tourneau LLC's NPS was rated -34 points by customers who have used Tourneau LLC's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Tourneau LLC Customer Reviews
Out of the 3 Tourneau LLC customer reviews 1 was positive and 2 were constructive. Tourneau LLC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tourneau LLC Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Tourneau LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tourneau LLC Customer Loyalty Score by Gender
Tourneau LLC's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Tourneau LLC Customer Loyalty Score by Usage
Tourneau LLC's Customer Loyalty score was rated 70% by customers who have used Tourneau LLC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tourneau LLC Product Quality
2.3/5
Tourneau LLC has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Tourneau LLC Product Information
Tourneau LLC’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.tourneau.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into Tourneau LLC Product Quality
Tourneau LLC's Product Quality score was rated highest by Male customers.
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Ranked Tourneau LLC Product Quality the Highest
Tourneau LLC Product Quality Score by Gender
Tourneau LLC's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Tourneau LLC Product Quality Score by Usage
Tourneau LLC's Product Quality score was rated 2 stars by customers who have used Tourneau LLC's products/services for Over 10 Years.
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Tourneau LLC Pricing
Tourneau LLC ROI & Value For Money
2/5
Tourneau LLC has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Tourneau LLC ROI
Tourneau LLC's ROI score was rated highest by Male customers.
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Ranked Tourneau LLC ROI the Highest
Tourneau LLC ROI Score by Gender
Tourneau LLC's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Tourneau LLC ROI Score by Usage
Tourneau LLC's ROI score was rated 1.5 stars by customers who have used Tourneau LLC's products/services for Over 10 Years.
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Tourneau LLC Customer Satisfaction (CSAT)
Tourneau LLC Customer Satisfaction (CSAT) Score
11 / 100
Tourneau LLC has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tourneau LLC Customer Satisfaction
Tourneau LLC's Customer Satisfaction score was rated highest by Male customers.
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Ranked Tourneau LLC Customer Satisfaction the Highest
Tourneau LLC Customer Satisfaction Score by Gender
Tourneau LLC's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Tourneau LLC Customer Satisfaction Score by Usage
Tourneau LLC's Customer Satisfaction score was rated 33 points by customers who have used Tourneau LLC's products/services for Over 10 Years.
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Tourneau LLC Customer Service
1.9/5
Tourneau LLC has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Tourneau LLC's Customer Service
Address
663 Fifth Avenue, New York City, NY 10022
Website
http://www.tourneau.com
Phone Number
(800) 348-3332
Quick Insights into Tourneau LLC Customer Service
Tourneau LLC's Customer Service score was rated highest by Male customers.
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Ranked Tourneau LLC Customer Service the Highest
Tourneau LLC Customer Service Score by Gender
Tourneau LLC's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tourneau LLC.
Male
1.5/5
Female
N/A
Tourneau LLC Customer Service Score by Usage
Tourneau LLC's Customer Service score was rated 1.5 stars by customers who have used Tourneau LLC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tourneau LLC as an Employer
3.4/5
Tourneau LLC has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tourneau LLC scored a -50 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Tourneau LLC would recommend the brand to a friend. ENPS measures how likely Tourneau LLC employees would recommend working at Tourneau LLC to a friend.
Net Promoter Score
-50
NPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
