12
NPS
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Tower Research Capital, LLC.
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About Tower Research Capital, LLC. Brand
Tower Research Capital, LLC is a computerized trading firm in the field of high frequency trading.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Tower Research Capital, LLC. NPS
Tower Research Capital, LLC.'s Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether Tower Research Capital, LLC.'s customers would recommend using the product based on a scale of -100 to 100.
Tower Research Capital, LLC. Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
Tower Research Capital, LLC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
Apr 2024 20 | Apr 2024 | 20 |
Sep 2024 0 | Sep 2024 | 0 |
Feb 2025 13 | Feb 2025 | 13 |
May 2025 12 | May 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tower Research Capital, LLC. Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Tower Research Capital, LLC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tower Research Capital, LLC. Product Quality
3.1/5
Tower Research Capital, LLC. has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Tower Research Capital, LLC. overall Product Quality score rated by its users and customers.
Tower Research Capital, LLC. Product Information
Tower Research Capital, LLC.’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Tower Research Capital, LLC. Pricing
Tower Research Capital, LLC. ROI & Value For Money
3/5
Tower Research Capital, LLC. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Tower Research Capital, LLC. Customer Satisfaction (CSAT)
Tower Research Capital, LLC. Customer Satisfaction (CSAT) Score
60 / 100
Tower Research Capital, LLC. has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tower Research Capital, LLC. Customer Service
2.8/5
Tower Research Capital, LLC. has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Tower Research Capital, LLC.'s Customer Service
Address
377 Broadway, 11th Fl, New York City, NY 10013
Website
http://www.tower-research.com/
Phone Number
2122196075
Tower Research Capital, LLC. as an Employer
4.1/5
Tower Research Capital, LLC. has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
CEO of Tower Research Capital, LLC.
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tower Research Capital, LLC. scored a 12 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Tower Research Capital, LLC. would recommend the brand to a friend. ENPS measures how likely Tower Research Capital, LLC. employees would recommend working at Tower Research Capital, LLC. to a friend.
Net Promoter Score
12
NPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
