25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Towne Park
Marketing or Exec? Claim Your Free Account
About Towne Park's Brand
Who is Towne Park? We’re 8,500 teammates delivering specialized hospitality services to 530+ locations nationwide, ranging from boutique
Brand at a Glance
61%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Towne Park NPS
Towne Park's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Towne Park's customers would recommend using the product based on a scale of -100 to 100.
Towne Park Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Towne Park NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -40 | Jan 2022 | -40 |
May 2022 -17 | May 2022 | -17 |
Sep 2022 -1 | Sep 2022 | -1 |
Jan 2023 22 | Jan 2023 | 22 |
Mar 2023 30 | Mar 2023 | 30 |
Apr 2023 27 | Apr 2023 | 27 |
Jun 2023 33 | Jun 2023 | 33 |
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 31 | Sep 2023 | 31 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 20 | Dec 2023 | 20 |
Jun 2025 25 | Jun 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Towne Park NPS by Gender
Towne Park's NPS was rated -33 by Male customers on Comparably.
Male
-33
Towne Park's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Towne Park's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Towne Park Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Towne Park users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Towne Park Customer Loyalty Score by Gender
Towne Park's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Towne Park.
Male
70%
Yes
Female
N/A
Yes
Towne Park Product Quality
3.1/5
Towne Park has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Towne Park's overall Product Quality score rated by its users and customers.
Towne Park Product Information
Towne Park’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.townepark.com
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into Towne Park Product Quality
Towne Park's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Towne Park's Product Quality.
Ranked Towne Park Product Quality the Highest
Towne Park Product Quality Score by Gender
Towne Park's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Towne Park.
Male
2.8/5
Female
N/A
Towne Park Pricing
Towne Park ROI & Value For Money
2.8/5
Towne Park has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Towne Park's overall ROI score rated by its users and customers.
Quick Insights into Towne Park ROI
Towne Park's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Towne Park's ROI score.
Ranked Towne Park ROI the Highest
Towne Park ROI Score by Gender
Towne Park's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Towne Park.
Male
2.5/5
Female
N/A
Towne Park Customer Satisfaction (CSAT)
Towne Park Customer Satisfaction (CSAT) Score
80 / 100
Towne Park has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Towne Park Customer Service
2.9/5
Towne Park has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Towne Park's overall Customer Service score rated by its users and customers.
About Towne Park's Customer Service
Address
One Park Place, Suite 200, Annapolis, MD
Website
http://www.townepark.com
Phone Number
+1 (800) 291-6111
Quick Insights into Towne Park Customer Service
Towne Park's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Towne Park's Customer Service score.
Ranked Towne Park Customer Service the Highest
Towne Park Customer Service Score by Gender
Towne Park's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Towne Park.
Male
2.6/5
Female
N/A
Towne Park as an Employer
2.6/5
Towne Park has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Towne Park scored a 25 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Towne Park would recommend the brand to a friend. ENPS measures how likely Towne Park employees would recommend working at Towne Park to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 27% | Promoters |
|---|---|
| 27% | Passive |
| 46% | Detractors |
