34
NPS
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Brand Page
TP ICAP
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About TP ICAP's Brand
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
TP ICAP NPS
TP ICAP's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TP ICAP's customers would recommend using the product based on a scale of -100 to 100.
TP ICAP Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TP ICAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TP ICAP Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of TP ICAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TP ICAP Product Quality
3/5
TP ICAP has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TP ICAP's overall Product Quality score rated by its users and customers.
TP ICAP Product Information
TP ICAP’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.tpicap.com
- Company Size
- 5,001-10,000 Employees
TP ICAP Pricing
TP ICAP ROI & Value For Money
3.3/5
TP ICAP has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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TP ICAP Customer Satisfaction (CSAT)
TP ICAP Customer Satisfaction (CSAT) Score
50 / 100
TP ICAP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TP ICAP Customer Service
3.3/5
TP ICAP has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About TP ICAP's Customer Service
Address
United Kingdom
Website
http://www.tpicap.com
Consumer vs. Employees
TP ICAP scored a 34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of TP ICAP would recommend the brand to a friend. ENPS measures how likely TP ICAP employees would recommend working at TP ICAP to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
