100
NPS
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TPC Wire & Cable Corp
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About TPC Wire & Cable Corp's Brand
TPC Wire & Cable Corp specializes in creating innovative wire & cable solutions for use in harsh environments.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TPC Wire & Cable Corp NPS
TPC Wire & Cable Corp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TPC Wire & Cable Corp's customers would recommend using the product based on a scale of -100 to 100.
TPC Wire & Cable Corp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TPC Wire & Cable Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TPC Wire & Cable Corp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TPC Wire & Cable Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TPC Wire & Cable Corp Product Quality
5/5
TPC Wire & Cable Corp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TPC Wire & Cable Corp's overall Product Quality score rated by its users and customers.
TPC Wire & Cable Corp Product Information
TPC Wire & Cable Corp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.tpcwire.com
- Company Size
- 51-200 Employees
Industry
Tech
Manufacturing
TPC Wire & Cable Corp Pricing
TPC Wire & Cable Corp ROI & Value For Money
5/5
TPC Wire & Cable Corp has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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TPC Wire & Cable Corp Customer Satisfaction (CSAT)
TPC Wire & Cable Corp Customer Satisfaction (CSAT) Score
100 / 100
TPC Wire & Cable Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TPC Wire & Cable Corp Customer Service
5/5
TPC Wire & Cable Corp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TPC Wire & Cable Corp's Customer Service
Address
9600 Valley View Rd, Macedonia, OH
Website
http://www.tpcwire.com
Phone Number
8662993819
Consumer vs. Employees
TPC Wire & Cable Corp scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of TPC Wire & Cable Corp would recommend the brand to a friend. ENPS measures how likely TPC Wire & Cable Corp employees would recommend working at TPC Wire & Cable Corp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
