-100
NPS
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TPConnects
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About TPConnects' Brand
The new generation booking and distribution tool based on IATA NDC for Airlines and Travel Companies
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TPConnects NPS
TPConnects's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TPConnects's customers would recommend using the product based on a scale of -100 to 100.
TPConnects Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TPConnects NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TPConnects Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TPConnects users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TPConnects Product Quality
1.5/5
TPConnects has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TPConnects' overall Product Quality score rated by its users and customers.
TPConnects Product Information
TPConnects’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.tpconnects.com
- Company Size
- 51-200 Employees
Industry
Tech
Travel
TPConnects Pricing
TPConnects ROI & Value For Money
1.5/5
TPConnects has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TPConnects' overall ROI score rated by its users and customers.
TPConnects Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TPConnects Customer Service
1.5/5
TPConnects has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TPConnects' overall Customer Service score rated by its users and customers.
About TPConnects's Customer Service
Address
127615 United Arab Emirates
Website
http://www.tpconnects.com
TPConnects as an Employer
2.2/5
TPConnects has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TPConnects scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of TPConnects would recommend the brand to a friend. ENPS measures how likely TPConnects employees would recommend working at TPConnects to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
