-13
NPS
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Brand Page
TPG
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About TPG's Brand
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
TPG NPS
TPG's Net Promoter Score (NPS) is a -13 with 35% Promoters, 17% Passives, and 48% Detractors. Net Promoter Score tracks whether TPG's customers would recommend using the product based on a scale of -100 to 100.
TPG Overall NPS
| 35% | Promoters |
|---|---|
| 17% | Passives |
| 48% | Detractors |
TPG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -29 | Nov 2022 | -29 |
Jan 2023 -37 | Jan 2023 | -37 |
Feb 2023 -10 | Feb 2023 | -10 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 9 | Oct 2023 | 9 |
Dec 2023 14 | Dec 2023 | 14 |
May 2024 8 | May 2024 | 8 |
Jul 2024 -7 | Jul 2024 | -7 |
Aug 2024 -10 | Aug 2024 | -10 |
Oct 2024 -9 | Oct 2024 | -9 |
Feb 2025 -9 | Feb 2025 | -9 |
Jul 2025 -14 | Jul 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TPG NPS by Gender
TPG's NPS was rated -20 by Male customers on Comparably.
Male
-20
TPG's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
TPG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TPG Customer Reviews
Out of the 2 TPG customer reviews 0 were positive and 2 were constructive. TPG customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
TPG Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of TPG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TPG Customer Loyalty Score by Gender
TPG's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
TPG Product Quality
2.7/5
TPG has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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TPG Product Information
TPG’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://tpg.com/
- Company Size
- 11-50 Employees
Quick Insights into TPG Product Quality
TPG's Product Quality score was rated highest by Male customers.
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Ranked TPG Product Quality the Highest
TPG Product Quality Score by Gender
TPG's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TPG.
Male
2.5/5
Female
N/A
TPG Pricing
TPG ROI & Value For Money
3.1/5
TPG has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into TPG ROI
TPG's ROI score was rated highest by Male customers.
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Ranked TPG ROI the Highest
TPG ROI Score by Gender
TPG's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
TPG Customer Satisfaction (CSAT)
TPG Customer Satisfaction (CSAT) Score
44 / 100
TPG has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
13%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TPG Customer Service
2.8/5
TPG has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About TPG's Customer Service
Website
http://tpg.com/
Quick Insights into TPG Customer Service
TPG's Customer Service score was rated highest by Male customers.
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Ranked TPG Customer Service the Highest
TPG Customer Service Score by Gender
TPG's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TPG.
Male
2.7/5
Female
N/A
TPG as an Employer
3.3/5
TPG has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
TPG scored a -13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TPG would recommend the brand to a friend. ENPS measures how likely TPG employees would recommend working at TPG to a friend.
Net Promoter Score
-13
NPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
