-26
NPS
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TPN
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About TPN's Brand
"TPN is a brand-centric retail marketing agency providing thought-provoking perspectives, ideas, and inspiration to global brands and retailers."
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
TPN NPS
TPN's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether TPN's customers would recommend using the product based on a scale of -100 to 100.
TPN Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
TPN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 -20 | Jun 2022 | -20 |
Feb 2023 -33 | Feb 2023 | -33 |
Aug 2023 -15 | Aug 2023 | -15 |
Nov 2023 -25 | Nov 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TPN Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of TPN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TPN Product Quality
3.4/5
TPN has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TPN's overall Product Quality score rated by its users and customers.
TPN Product Information
TPN’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.tpninc.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
TPN Pricing
TPN ROI & Value For Money
3.1/5
TPN has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TPN's overall ROI score rated by its users and customers.
TPN Customer Satisfaction (CSAT)
TPN Customer Satisfaction (CSAT) Score
72 / 100
TPN has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TPN Customer Service
3/5
TPN has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About TPN's Customer Service
Address
Dallas, TX
Website
https://www.tpninc.com/
TPN as an Employer
4.3/5
TPN has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TPN scored a -26 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of TPN would recommend the brand to a friend. ENPS measures how likely TPN employees would recommend working at TPN to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
