69
NPS
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Brand Page
Traackr
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About Traackr's Brand
Traackr builds IRM technology that enables brands to effectively manage, measure and scale influencer strategies while maintaining authenticity.
Brand at a Glance
4.3/5
Product Quality
4/5
Pricing
5/5
Customer Service
Traackr NPS
Traackr's Net Promoter Score (NPS) is a 69 with 75% Promoters, 19% Passives, and 6% Detractors. Net Promoter Score tracks whether Traackr's customers would recommend using the product based on a scale of -100 to 100.
Traackr Overall NPS
| 75% | Promoters |
|---|---|
| 19% | Passives |
| 6% | Detractors |
Traackr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 69 | Aug 2020 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Traackr Product Quality
4.3/5
Traackr has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Traackr Product Information
Traackr serves markets in the United States. Traackr supports Web devices and offers products for medium and large sized businesses.
Traackr’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.traackr.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Social
Languages Supported
English
Product Type
Influencer Marketing Software
Traackr Pricing
Traackr ROI & Value For Money
4/5
Traackr has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Traackr Pricing Plans
Traackr has a pricing structure that accommodates medium and large businesses.
Who Uses Traackr?
Medium Businesses
Large Enterprises
Traackr Customer Service
5/5
Traackr has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Traackr's Customer Service
Address
244 California St, Suite 204, San Francisco, CA 94111
Website
http://www.traackr.com
Traackr's Social Links
Traackr as an Employer
2.5/5
Traackr has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Traackr scored a 69 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Traackr would recommend the brand to a friend. ENPS measures how likely Traackr employees would recommend working at Traackr to a friend.
Net Promoter Score
69
NPS Score
| 75% | Promoters |
|---|---|
| 19% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
