100
NPS
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TRAC
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About TRAC's Brand
Bring race timing and analysis into the 21st century, with a proprietary, flexible, on-demand race timing solution
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
TRAC NPS
TRAC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TRAC's customers would recommend using the product based on a scale of -100 to 100.
TRAC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TRAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRAC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TRAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRAC Product Quality
5/5
TRAC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TRAC's overall Product Quality score rated by its users and customers.
TRAC Product Information
TRAC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://trac.edgewall.org/
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Sports & Entertainment
TRAC Pricing
TRAC ROI & Value For Money
4/5
TRAC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TRAC's overall ROI score rated by its users and customers.
TRAC Customer Service
4/5
TRAC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TRAC's overall Customer Service score rated by its users and customers.
About TRAC's Customer Service
Address
2311 Campus Drive, Seattle, WA 60208
Website
http://trac.edgewall.org/
TRAC as an Employer
3.7/5
TRAC has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TRAC scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of TRAC would recommend the brand to a friend. ENPS measures how likely TRAC employees would recommend working at TRAC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
