45
NPS
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TRAC Intermodal
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About TRAC Intermodal's Brand
North America’s leading intermodal equipment provider and chassis pool manager serving domestic and international shippers.
Brand at a Glance
89%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
TRAC Intermodal NPS
TRAC Intermodal's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether TRAC Intermodal's customers would recommend using the product based on a scale of -100 to 100.
TRAC Intermodal Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
TRAC Intermodal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jul 2021 33 | Jul 2021 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Mar 2023 33 | Mar 2023 | 33 |
Oct 2023 29 | Oct 2023 | 29 |
Jan 2024 37 | Jan 2024 | 37 |
Nov 2025 44 | Nov 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRAC Intermodal Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of TRAC Intermodal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRAC Intermodal Product Quality
3.6/5
TRAC Intermodal has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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TRAC Intermodal Product Information
TRAC Intermodal’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Transportation and Warehousing
TRAC Intermodal Pricing
TRAC Intermodal ROI & Value For Money
3.5/5
TRAC Intermodal has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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TRAC Intermodal Customer Satisfaction (CSAT)
TRAC Intermodal Customer Satisfaction (CSAT) Score
60 / 100
TRAC Intermodal has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TRAC Intermodal Customer Service
3.5/5
TRAC Intermodal has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About TRAC Intermodal's Customer Service
Address
Princeton, NJ 08540
Website
http://www.tracintermodal.com/
Phone Number
609-452-8900
TRAC Intermodal as an Employer
3.3/5
TRAC Intermodal has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
TRAC Intermodal scored a 45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TRAC Intermodal would recommend the brand to a friend. ENPS measures how likely TRAC Intermodal employees would recommend working at TRAC Intermodal to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
