32
NPS
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Brand Page
Trackforce
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About Trackforce's Brand
Trackforce is the leading SaaS solution to manage security activities
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Trackforce NPS
Trackforce's Net Promoter Score (NPS) is a 32 with 60% Promoters, 12% Passives, and 28% Detractors. Net Promoter Score tracks whether Trackforce's customers would recommend using the product based on a scale of -100 to 100.
Trackforce Overall NPS
| 60% | Promoters |
|---|---|
| 12% | Passives |
| 28% | Detractors |
Trackforce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
Sep 2023 29 | Sep 2023 | 29 |
Nov 2024 32 | Nov 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trackforce NPS by Usage
Trackforce's NPS was rated the highest by customers who have used Trackforce's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Trackforce Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trackforce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trackforce Product Quality
3.9/5
Trackforce has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Trackforce's overall Product Quality score rated by its users and customers.
Trackforce Product Information
Trackforce serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Trackforce supports Web and Android devices and offers products for small, medium, and large sized businesses.
Trackforce’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.trackforce.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Swedish
Finnish
Norwegian
Product Type
Physical Security Software
Quick Insights into Trackforce Product Quality
Trackforce's Product Quality score was rated highest by customers who have used Trackforce's products/services for Less than 1 Year, and rated lowest by customers who have used Trackforce's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Trackforce's Product Quality.
Ranked Trackforce Product Quality the Highest
Ranked Trackforce Product Quality the Lowest
Trackforce Product Quality Score by Usage
Trackforce's Product Quality score was rated the highest by customers who have used Trackforce's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Trackforce Pricing
Trackforce ROI & Value For Money
3.1/5
Trackforce has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Trackforce's overall ROI score rated by its users and customers.
Trackforce Pricing Plans
Trackforce has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Security and Investigations industry.
Who Uses Trackforce?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Trackforce ROI
Trackforce's ROI score was rated highest by customers from the Security and Investigations industry.
Sign Up to unlock insights into how customers have ranked Trackforce's ROI score.
Ranked Trackforce ROI the Highest
Trackforce ROI Score by Industry
Trackforce's ROI score was rated 3.9 stars by Security and Investigations industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Trackforce Customer Satisfaction (CSAT)
Trackforce Customer Satisfaction (CSAT) Score
100 / 100
Trackforce has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trackforce Customer Service
2.6/5
Trackforce has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Trackforce's overall Customer Service score rated by its users and customers.
About Trackforce's Customer Service
Address
1224 Prospect St., Ste 190, San Diego, CA
Website
http://www.trackforce.com
Phone Number
(845)474-0033
