46
NPS
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Brand Page
TrackSmart
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About TrackSmart's Brand
Online Attendance Tracking Software
Brand at a Glance
4.2/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
TrackSmart NPS
TrackSmart's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether TrackSmart's customers would recommend using the product based on a scale of -100 to 100.
TrackSmart Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
TrackSmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrackSmart NPS by Usage
TrackSmart's NPS was rated the highest by customers who have used TrackSmart's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 76 | Less than 1 Year | 76 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
TrackSmart Product Quality
4.2/5
TrackSmart has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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TrackSmart Product Information
TrackSmart serves markets in the United States and Canada. TrackSmart supports iOS, Web, and Android devices and offers products for small sized businesses.
TrackSmart’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TrackSmart's product the highest. Reviewers from the Religious Institutions industry rated TrackSmart the lowest at 3.8.
- Website
- http://www.tracksmart.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
German
Quick Insights into TrackSmart Product Quality
TrackSmart's Product Quality score was rated highest by customers who have used TrackSmart's products/services for 1 to 2 Years, and rated lowest by customers from the Religious Institutions industry.
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Ranked TrackSmart Product Quality the Highest
Ranked TrackSmart Product Quality the Lowest
TrackSmart Product Quality Score by Usage
TrackSmart's Product Quality score was rated the highest by customers who have used TrackSmart's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TrackSmart Product Quality Score by Industry
TrackSmart's Product Quality score was rated the highest by Construction industry customers, and the lowest by Religious Institutions industry customers.
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TrackSmart Pricing
TrackSmart ROI & Value For Money
4.3/5
TrackSmart has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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TrackSmart Pricing Plans
TrackSmart has a pricing structure that accommodates small businesses. Starting from $22/month, TrackSmart uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from TrackSmart.
Who Uses TrackSmart?
Small Businesses
Quick Insights into TrackSmart ROI
TrackSmart's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Non-Profit industry.
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Ranked TrackSmart ROI the Highest
Ranked TrackSmart ROI the Lowest
TrackSmart ROI Score by Industry
TrackSmart's ROI score was rated the highest by Construction industry customers, and the lowest by Non-Profit industry customers.
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TrackSmart Customer Service
3.7/5
TrackSmart has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About TrackSmart's Customer Service
Address
720 International Parkway, 33325
Website
http://www.tracksmart.com
TrackSmart as an Employer
Consumer vs. Employees
TrackSmart scored a 46 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of TrackSmart would recommend the brand to a friend. ENPS measures how likely TrackSmart employees would recommend working at TrackSmart to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
