65
NPS
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Brand Page
TradeGecko
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About TradeGecko's Brand
Tradegecko is a SaaS-based product supporting SMEs in handling their daily business activities through user-friendly software.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
TradeGecko NPS
TradeGecko's Net Promoter Score (NPS) is a 65 with 74% Promoters, 17% Passives, and 9% Detractors. Net Promoter Score tracks whether TradeGecko's customers would recommend using the product based on a scale of -100 to 100.
TradeGecko Overall NPS
| 74% | Promoters |
|---|---|
| 17% | Passives |
| 9% | Detractors |
TradeGecko NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TradeGecko NPS by Usage
TradeGecko's NPS was rated the highest by customers who have used TradeGecko's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 65 | 2 to 5 Years | 65 |
TradeGecko Product Quality
4.3/5
TradeGecko has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeGecko's overall Product Quality score rated by its users and customers.
TradeGecko Product Information
TradeGecko serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. TradeGecko supports iOS and Web devices and offers products for small and medium sized businesses.
TradeGecko’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://tradegecko.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
Productivity
SaaS
Travel
Languages Supported
English
Product Type
eCommerce Software
Purchasing Software
Warehouse Management Software
Inventory Management Software
Order Management Software
Order Entry Software
Distributor Software
Supply Chain Management Software
Inventory Control Software
Retail Management Software
Retail Store Software
Multi-Channel eCommerce Software
TradeGecko Pricing
TradeGecko ROI & Value For Money
4.2/5
TradeGecko has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeGecko's overall ROI score rated by its users and customers.
TradeGecko Pricing Plans
TradeGecko has a pricing structure that accommodates small and medium businesses. Starting from $39/month, TradeGecko uses a subscription model and offers the following: Founder - $39/month, Lite - $79/month, and Small business - $199/month.
Who Uses TradeGecko?
Small Businesses
Medium Businesses
TradeGecko Customer Service
3.7/5
TradeGecko has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeGecko's overall Customer Service score rated by its users and customers.
About TradeGecko's Customer Service
Address
101c Telok Ayer St, San Francisco, CA Singapore
Website
http://tradegecko.com
Phone Number
(656) 871-8774
Consumer vs. Employees
TradeGecko scored a 65 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TradeGecko would recommend the brand to a friend. ENPS measures how likely TradeGecko employees would recommend working at TradeGecko to a friend.
Net Promoter Score
65
NPS Score
| 74% | Promoters |
|---|---|
| 17% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
