-67
NPS
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Brand Page
TradeRev
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About TradeRev's Brand
TradeRev is a revolutionary vehicle appraisal and auctioning system that has changed the way cars are sold in North America.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TradeRev NPS
TradeRev's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether TradeRev's customers would recommend using the product based on a scale of -100 to 100.
TradeRev Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
TradeRev NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Feb 2023 -66 | Feb 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TradeRev Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of TradeRev users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TradeRev Product Quality
1.5/5
TradeRev has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeRev's overall Product Quality score rated by its users and customers.
TradeRev Product Information
TradeRev’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.traderev.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
TradeRev Pricing
TradeRev ROI & Value For Money
1.5/5
TradeRev has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeRev's overall ROI score rated by its users and customers.
TradeRev Customer Service
1.5/5
TradeRev has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeRev's overall Customer Service score rated by its users and customers.
About TradeRev's Customer Service
Address
12726 Hamilton Crossing Blvd, Carmel, IN 46032
Website
http://www.traderev.com
TradeRev's Social Links
TradeRev as an Employer
2.4/5
TradeRev has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TradeRev scored a -67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TradeRev would recommend the brand to a friend. ENPS measures how likely TradeRev employees would recommend working at TradeRev to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
