-57
NPS
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Tradesmen International
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About Tradesmen International's Brand
Tradesmen International provides construction contractors and industrial companies with North America’s best, safety-minded skilled craftsmen.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
Tradesmen International NPS
Tradesmen International's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Tradesmen International's customers would recommend using the product based on a scale of -100 to 100.
Tradesmen International Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Tradesmen International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -50 | Sep 2020 | -50 |
Jan 2021 -66 | Jan 2021 | -66 |
Mar 2022 -75 | Mar 2022 | -75 |
Nov 2023 -80 | Nov 2023 | -80 |
Feb 2024 -51 | Feb 2024 | -51 |
Sep 2024 -57 | Sep 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tradesmen International Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Tradesmen International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tradesmen International Product Quality
2.8/5
Tradesmen International has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tradesmen International's overall Product Quality score rated by its users and customers.
Tradesmen International Product Information
Tradesmen International’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Staffing and Recruiting
Tradesmen International Pricing
Tradesmen International ROI & Value For Money
2.8/5
Tradesmen International has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tradesmen International's overall ROI score rated by its users and customers.
Tradesmen International Customer Satisfaction (CSAT)
Tradesmen International Customer Satisfaction (CSAT) Score
50 / 100
Tradesmen International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tradesmen International Customer Service
2.5/5
Tradesmen International has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tradesmen International's overall Customer Service score rated by its users and customers.
About Tradesmen International's Customer Service
Address
9760 Shepard Road, Macedonia, OH 44056
Website
https://www.tradesmeninternational.com/
Phone Number
800.573.0850
Tradesmen International's Social Links
Tradesmen International as an Employer
2.9/5
Tradesmen International has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tradesmen International scored a -57 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Tradesmen International would recommend the brand to a friend. ENPS measures how likely Tradesmen International employees would recommend working at Tradesmen International to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
