22
NPS
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TradeStation
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About TradeStation's Brand
"TradeStation operates as an online broker-dealer, a futures commission merchant and a trading technology company."
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
TradeStation NPS
TradeStation's Net Promoter Score (NPS) is a 22 with 33% Promoters, 56% Passives, and 11% Detractors. Net Promoter Score tracks whether TradeStation's customers would recommend using the product based on a scale of -100 to 100.
TradeStation Overall NPS
| 33% | Promoters |
|---|---|
| 56% | Passives |
| 11% | Detractors |
TradeStation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jul 2021 -50 | Jul 2021 | -50 |
Dec 2021 -33 | Dec 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 17 | Feb 2022 | 17 |
Dec 2022 14 | Dec 2022 | 14 |
Aug 2023 25 | Aug 2023 | 25 |
Mar 2024 22 | Mar 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TradeStation NPS by Gender
TradeStation's NPS was rated 67 by Male customers on Comparably.
Male
67
TradeStation's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
TradeStation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TradeStation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TradeStation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TradeStation Customer Loyalty Score by Gender
TradeStation's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TradeStation.
Male
100%
Yes
Female
N/A
Yes
TradeStation Customer Loyalty Score by Industry
TradeStation's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TradeStation Product Quality
4.1/5
TradeStation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeStation's overall Product Quality score rated by its users and customers.
TradeStation Product Information
TradeStation’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated TradeStation's product the highest.
- Website
- tradestation.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
FinTech
Quick Insights into TradeStation Product Quality
TradeStation's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked TradeStation's Product Quality.
Ranked TradeStation Product Quality the Highest
TradeStation Product Quality Score by Gender
TradeStation's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TradeStation.
Male
4.6/5
Female
N/A
TradeStation Product Quality Score by Industry
TradeStation's Product Quality score was rated 4.6 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TradeStation Pricing
TradeStation ROI & Value For Money
3.9/5
TradeStation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeStation's overall ROI score rated by its users and customers.
TradeStation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into TradeStation ROI
TradeStation's ROI score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked TradeStation's ROI score.
Ranked TradeStation ROI the Highest
TradeStation ROI Score by Gender
TradeStation's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TradeStation.
Male
4.8/5
Female
N/A
TradeStation ROI Score by Industry
TradeStation's ROI score was rated 4.8 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TradeStation Customer Satisfaction (CSAT)
TradeStation Customer Satisfaction (CSAT) Score
100 / 100
TradeStation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TradeStation Customer Satisfaction
TradeStation's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked TradeStation's Customer Satisfaction.
Ranked TradeStation Customer Satisfaction the Highest
TradeStation Customer Satisfaction Score by Gender
TradeStation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TradeStation.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TradeStation Customer Satisfaction Score by Industry
TradeStation's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}TradeStation Customer Service
3.8/5
TradeStation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TradeStation's overall Customer Service score rated by its users and customers.
About TradeStation's Customer Service
Address
Mid Florida, FL
Website
tradestation.com
Quick Insights into TradeStation Customer Service
TradeStation's Customer Service score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked TradeStation's Customer Service score.
Ranked TradeStation Customer Service the Highest
TradeStation Customer Service Score by Gender
TradeStation's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TradeStation.
Male
4.8/5
Female
N/A
TradeStation Customer Service Score by Industry
TradeStation's Customer Service score was rated 4.8 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TradeStation as an Employer
3.0/5
TradeStation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
TradeStation scored a 22 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of TradeStation would recommend the brand to a friend. ENPS measures how likely TradeStation employees would recommend working at TradeStation to a friend.
Net Promoter Score
22
NPS Score
| 33% | Promoters |
|---|---|
| 56% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
